Contact us
- Reservations and Cruises
- South America & Asia
- Groups
- Pre-and Post Travel
- Support During Travel
- Technical Support and Feedback
- Our Mailing Addresses
- Media Inquiries
- Gift Certificates
- Sponsorship/Donations
Reservations and Cruises
Call us toll-free at 1 866 529-2079.
For immediate website navigation support, call us toll-free at 1 866 529-2079.
Our business hours are:
- 8 a.m to 9 p.m. ET Monday to Friday
- 9 a.m. to 5 p.m. ET Saturday, Sunday
- Closed Major holidays
Before contacting us, have you looked at the Frequently Asked Questions (FAQs)? You may also visit our Group Reservations and Cruise Bookings sections for these inquiries.
Journeys: Asia - South America -South Pacific
Toll-free: 1 877 274 2228
Monday - Friday 9 a.m to 9 p.m ET
You may contact Journeys for inquiries relating to packages to South America, Asia & the South Pacific.
Groups
Toll-free: 1-877-752-9910
Monday - Friday 9 a.m to 5 p.m ET
You may contact Groups for inquiries relating to groups at our SUN destinations.
Europe Groups (London, Paris, Rome, Munich, Frankfurt, Dublin, Geneva, Madrid, Zurich)
Toll-free: 1-877-752-9910
Monday - Friday 9 a.m to 5 p.m ET
You may contact Europe Groups for inquiries relating to Europe Groups
North America Groups
Toll-free: 1-877-752-9910
Monday - Friday 9 a.m to 5 p.m ET
You may contact North America Groups for inquiries relating to groups within North America.
Pre-and Post Travel
Please use our Contact Form.
Support During Travel
For assistance during your trip, call a customer care agent toll-free:
- Most destinations: 1 800 296-3408
- Costa Rica: 0 800 015-0382
- Mexico: 001 800 514-3408
- Cuba, Grand Cayman, St. Lucia: Contact your local Air Canada Vacations destination representative
- 8 a.m. to 9 p.m. ET Monday to Friday
- 8 a.m. to 6 p.m. ET Saturday & Sunday
Technical Support and Feedback
Website Support
For help to navigate, email us at customersupport@vacv.com (a web support agent will respond to you within 48 hours).
For travel agents, please contact our sales department.
Comments and Suggestions
If you have any suggestion or comment on our website, send us an e-mail at webmaster@vacv.com.
Mailing Adresses
Here are our addresses:
Quebec:
1440 St. Catherine Street West
Suite 600
Montreal, Quebec H3G 1R8
Ontario:
2700 Matheson Blvd. East
6th Floor, East Tower
Mississauga, Ontario L4W 4V9
Gift Certificates
Give the gift of travel with an Air Canada Vacations Gift Certificate!
Available anytime, gift certificates are redeemable toward the purchase of ANY Air Canada Vacations product.
Simply e-mail giftcertificates@vacv.com to purchase an Air Canada Vacations Gift Certificate in ANY denomination. No expiry dates. No fees.
Media Inquiries
For media inquiries, e-mail us at media@vacv.com or visit our Press Room.
Sponsorship/Donations
For donations or sponsorship requests, please email us: sponsorship@vacv.com.