Contact us
- Reservations and Cruises
- Groups
- Pre-and Post Travel
- Travel insurance inquiries
- Support During Travel
- Technical Support and Feedback
- Our Mailing Addresses
- Media Inquiries
- Gift Certificates
- Sponsorship/Donations
- Vacation Planner or Air Canada Vacations Store
Reservations and Cruises
Call us toll-free at 1 866 529-2079.
For immediate website navigation support, call us toll-free at 1 866 529-2079.
Our business hours are:
Caribbean, Mexico, Costa Rica and North America
- 8 a.m to 9 p.m. ET Monday to Friday
- 9 a.m. to 5 p.m. ET Saturday, Sunday
- Closed Major holidays
- 8 a.m to 9 p.m. ET Monday to Friday
- 9 a.m. to 5 p.m. ET Saturday
- Closed on Sundays and Major holidays
Europe
- 8 a.m to 9 p.m. ET Monday to Friday
- 9 a.m. to 5 p.m. ET Saturday
- Closed on Sundays and Major holidays
- 9 a.m to 9 p.m. ET Monday to Friday
- Closed on Saturdays, Sundays and Major holidays
You may contact Journeys for inquiries relating to packages to South America, Asia & the South Pacific.
Before contacting us, have you looked at the Frequently Asked Questions (FAQs)? You may also visit our Group Reservations.
Groups
Toll-free: 1-866-529-2079
Monday - Friday 9 a.m to 5 p.m ET
You may contact Caribbean & Mexico Groups for inquiries relating to groups at our Caribbean & Mexico destinations.
Europe Groups (London, Paris, Rome, Munich, Frankfurt, Dublin, Geneva, Madrid, Zurich)
Toll-free: 1-866-529-2079
Monday - Friday 9 a.m to 5 p.m ET
You may contact Europe Groups for inquiries relating to Europe Groups
North America Groups
Toll-free: 1-866-529-2079
Monday - Friday 9 a.m to 5 p.m ET
You may contact North America Groups for inquiries relating to groups within North America.
Pre-and Post Travel
Please use our Contact Form.
For emergency assistance during your trip, call 1-800-387-2487 (from USA or Canada), 011-800-514-1890 (from Mexico) or
905-816-2561.
Need to make a claim? Contact RBC Insurance directly at 1-800-263-8944.
Support During Travel
For assistance during your trip, call a customer care agent toll-free:
- Most destinations: 1 800 296-3408
- Costa Rica: 0 800 015-0382
- Mexico: 001 800 514-3408
- Cuba, Grand Cayman, St. Lucia: Contact your local Air Canada Vacations destination representative
- 4 a.m. to 9 p.m. ET Monday to Friday
- 4 a.m. to 6 p.m. ET Saturday & Sunday
Technical Support and Feedback
Website Support
For help to navigate, email us at customersupport@vacv.com (a web support agent will respond to you within 48 hours).
Vacation Planner Website Support
For help to navigate, email us at customersupport@vacv.com (a web support agent will respond to you within 48 hours).
For travel agents, please contact our sales department.
Comments and Suggestions
If you have any suggestion or comment on our website, send us an e-mail at webmaster@vacv.com.
Mailing Adresses
Here are our addresses:
Quebec:
1440 St. Catherine Street West
Suite 600
Montreal, Quebec H3G 1R8
Ontario:
5925 Airport Road
Suite 700
Mississauga, Ontario L4V 1W1
ZIP 2501
Gift Certificates
Give the gift of travel with an Air Canada Vacations Gift Certificate!
Available anytime, gift certificates are redeemable toward the purchase of ANY Air Canada Vacations product.
Purchase an Air Canada Vacations Gift Certificate in ANY denomination. No expiry dates. No fees.
Media Inquiries
For media inquiries, e-mail us at media@vacv.com or visit our Press Room.
Sponsorship/Donations
For donations or sponsorship requests, please email us: sponsorship@vacv.com