Contact us
- Reservations and Cruises
- Asia, South America & United Kingdom/Europe Groups
- Pre-and Post Travel
- Support During Travel
- Technical Support and Feeback
- Our Mailing Addresses
- Media Inquiries
- Gift Certificates
Reservations and Cruises
Call us toll-free at 1 866 529-2079.
For immediate website navigation support, call us toll-free at 1 866 529-2079.
Our business hours are:
- 8 a.m to 9 p.m. ET Monday to Friday
- 9 a.m. to 5 p.m. ET Saturday and Sunday
- Closed Major holidays
Before contacting us, have you looked at the Frequently Asked Questions (FAQs)? You may also visit our Group Reservations and Cruise Bookings sections for these inquiries.
Asia, South America & United Kingdom/Europe Groups
Toll-free 1 877 274-2228
Monday-Friday 9 a.m. to 5 p.m. ET
E-mail
General: international@vacv.com
Support: internationalsupport@vacv.com
Groups: internationalgroups@vacv.com
Pre-and Post Travel
Please use our Contact Form.
Support During Travel
For assistance during your trip, call a customer care agent toll-free:
- Most destinations: 1 800 296-3408
- Costa Rica: 0 800 015-0382
- Mexico: 001 800 514-3408
- Cuba, Grand Cayman, St. Lucia: Contact your local Air Canada Vacations destination representative
Technical Support and Feeback
Website Support
For help to navigate, email us at customersupport@vacv.com (a web support agent will respond to you within 48 hours).
For travel agents, please contact our sales department.
Comments and Suggestions
If you have any suggestion or comment on our website, send us an e-mail at webmaster@vacv.com.
Mailing Adresses
Here are our addresses:
Quebec:
1440 St. Catherine Street West
Suite 800
Montreal, Quebec H3G 1R8
Ontario:
2700 Matheson Blvd. East
6th Floor, East Tower
Mississauga, Ontario L4W 4V9
Gift Certificates
Give the gift of travel with an Air Canada Vacations Gift Certificate!
Available anytime, gift certificates are redeemable toward the purchase of ANY Air Canada Vacations product.
Simply e-mail giftcertificates@vacv.com to purchase an Air Canada Vacations Gift Certificate in ANY denomination. No expiry dates. No fees.
Media Inquiries
For media inquiries, e-mail us at media@vacv.com or visit our Press Room.