Contact Us

Contact Us

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Contact us

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Reservations and Cruises

Call us toll-free at 1 866 529-2079.

For immediate website navigation support, call us toll-free at 1 866 529-2079.

Our business hours are:

  • 8 a.m to 9 p.m. ET Monday to Friday
  • 9 a.m. to 5 p.m. ET Saturday, Sunday
  • Closed Major holidays

Before contacting us, have you looked at the Frequently Asked Questions (FAQs)? You may also visit our Group Reservations and Cruise Bookings sections for these inquiries.


South America (Bogotá, Buenos Aires, Lima, Santiago, Sao Paulo) & Asia (Beijing, Hong Kong, Seoul, Shanghai, Tokyo)

Toll-free: 1 877 274 2228
Monday - Friday 9 a.m to 5 p.m ET

You may contact International Reservations and International Groups for inquiries relating to Air & hotel packages ONLY to South America & Asia.

Groups

Toll-free: 1-877-752-9910
Monday - Friday 9 a.m to 5 p.m ET

You may contact Groups for inquiries relating to groups at our SUN destinations.

Europe Groups (London, Paris, Rome, Munich, Frankfurt, Dublin, Geneva, Madrid, Zurich)
Toll-free: 1-877-752-9910
Monday - Friday 9 a.m to 5 p.m ET

You may contact Europe Groups for inquiries relating to Europe Groups

North America Groups
Toll-free: 1-877-752-9910
Monday - Friday 9 a.m to 5 p.m ET

You may contact North America Groups for inquiries relating to groups within North America.

Pre-and Post Travel

Please use our Contact Form.

Support During Travel

For assistance during your trip, call a customer care agent toll-free:

  • Most destinations: 1 800 296-3408
  • Costa Rica: 0 800 015-0382
  • Mexico: 001 800 514-3408
  • Cuba, Grand Cayman, St. Lucia: Contact your local Air Canada Vacations destination representative

Technical Support and Feedback
Website Support

For help to navigate, email us at customersupport@vacv.com (a web support agent will respond to you within 48 hours).

For travel agents, please contact our sales department.

Comments and Suggestions

If you have any suggestion or comment on our website, send us an e-mail at webmaster@vacv.com.

Mailing Adresses

Here are our addresses:

Quebec:
1440 St. Catherine Street West
Suite 800
Montreal, Quebec H3G 1R8

Ontario:
2700 Matheson Blvd. East
6th Floor, East Tower
Mississauga, Ontario L4W 4V9

Gift Certificates

Give the gift of travel with an Air Canada Vacations Gift Certificate!
Available anytime, gift certificates are redeemable toward the purchase of ANY Air Canada Vacations product.

Simply e-mail giftcertificates@vacv.com to purchase an Air Canada Vacations Gift Certificate in ANY denomination. No expiry dates. No fees.

Media Inquiries

For media inquiries, e-mail us at media@vacv.com or visit our Press Room.