Air Canada Vacations

Adventure travel

Adventure travel

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Asia & South America

Before making a reservation using this site, please carefully review the Terms & Conditions outlined below. Any reservations made using aircanadavacations.com constitutes a binding agreement signifying your acceptance of, and your agreement to follow, these terms and conditions outlined below, and to be bound by them.

NOTE: Air Canada Vacations is a wholesale tour operator and does not own, manage, control or operate any aircraft, ground transportation, hotel, resort, cruise ship, restaurant or other supplier associated with the assembly of your package.

Last updated: July 2009

Terms and Conditions of Booking

Reservations for Asia and South America can be made by calling toll-free:1 866 529 2079 or by contacting International Reservations or International Groups.  

Deposit & Final Payment

Full payment, including travel insurance premium, must be paid by credit card at time of booking.

Credit Card Payments

Your use of your credit card number to apply deposit and/or final payment indicates your compliance with these booking Terms & Conditions, whether or not you have actually signed the appropriate draft. Verbal authorization of your credit card confirms your reservation. 

Travel Documents

Air Canada Vacations uses electronic ticketing. Upon receipt of full payment and all applicable fees, electronic tickets will be issued between 30 and 14 days prior to departure. For reservations made 7 days or LESS prior to departure, e-tickets will be made available within 24 to 48 hours.

Change Fees

If you wish to make any changes to your booking after your reservation has been confirmed, change fees, as specified below, apply. Change fees are in addition to any price differential resulting from selection of a higher-priced alternative. Customers are responsible for any such difference in price. Refunds will not be issued for any difference on a lower-priced alternative.

Name changes are not permitted.

45 days or MORE prior to departure Any change will cost: $250 per person plus GST.
Rules and regulations for the class of service booked will apply.

44 days or LESS prior to departure Any change will be treated as a cancellation.

Standard Cancellation Policy

Refunds for cancellation of a reservation will only be taken into consideration once notice is received in writing at the office of Air Canada Vacations. Charges for cancellation are as follows:

Land portion: 

• 45 days or MORE prior to departure: CAD50 per person*
• 44-21 days prior to departure: 50% of total price*
• 20 days or LESS prior to departure: 100% non-refundable**

Air portion:

Rules and regulations for the class of service booked will apply. 

*Cancellation fees are a liquidated damage to compensate Air Canada Vacations for prepayments made on advance booking of travel services, and for administrative costs involved in processing a cancellation. 

**Total price due and/or paid to  Air Canada Vacations

Insurance

Air Canda Vacations strongly recommends the purchase of our Holiday Insurance at time of booking or other sufficient traveler’s insurance. Government health plans have severely cut back their coverage of out-of-country medical care, and your vacation isn’t the time to worry about how to pay for emergency medical treatment. Co-Operators Travel Insurance offers security and peace of mind 24 hours a day, every day of your vacation. Note: Insurance premiums are non-refundable and must be paid at time of booking.

Refunds

No reimbursements or refunds will be issued for unused travel services or any component of the package. Refunds are not granted for bookings cancelled due to inclement weather or illness; these must be claimed through your travel insurance. No guarantee is provided or warranted that any refund will be available.

Reporting of Incidents

Regardless of Air Canada Vacations liability, any incidents including injuries, service cancellation or problem, or dissatisfaction must be reported to Air Canada Vacations’ Customer Care (1 800 296-3408) during the event to allow Air Canada Vacations an opportunity to provide assistance in rectifying the situation.

GENERAL

Validity of Rates

Prices confirmed for your Air Canada Vacations Asia and South America package are the lowest available for the dates and package selected at time of booking. Our intent is to provide you with the vacation you have selected, at the price in effect at time of booking. Should the price of your vacation increase for any reason by more than 7% BEFORE full payment of the initial quoted price is made, cancellation may be made without charge provided you advise us in writing within seven (7) days of your receipt of notice of the increase. A full refund will then be issued within 14 days of our receipt of your written cancellation.
NOTE: This price guarantee does not apply to fuel surcharges, airline-imposed taxes and other fees (service charges included) and/or government/quasi-government agency taxes and other fees (service charges included) increases imposed beyond our control.

Currency

All rates are quoted in Canadian funds, unless otherwise indicated based on exchange rates, fuel cost, taxes and other fees valid at time of booking.

INCLUSIONS AND EXCLUSIONS

Prices DO Include

Selected combination of flights and accommodation, and any other inclusions as specified for product selected as confirmed at time of booking.

Prices DO NOT Include

Taxes and service charges unless otherwise stated. Applicable government taxes and other fees (service charges included) and any costs incurred en route to and from the destination, meals and/or alcoholic beverages (unless specified), local excursions purchased at destination, telephone calls, tips, laundry, items of a personal nature and personal services not specified as being included at time of booking for product selected.

For Québec residents only, prices do not include the client contribution to the Indemnity Fund amounting to $3.50 per $1,000 of travel services purchased, the amount of which will be added to your invoice.

If we Modify Your Booking

Sometimes reserved accommodations become no longer available for reasons such as unexpected maintenance or overbooking. In such cases, substitute accommodation of equal or greater quality will be provided. If for any reason, after confirmation, a hotel change or other changes occur with your travel arrangements such as:
• change of destination;
• change of departure or return by more than 16 hours;
• change of accommodation standards;
• change of the routing requiring additional travel identification or documentation without sufficient time to obtain this documentation before departure
Air Canada Vacations will contact you at the earliest convenience upon receipt of notification from the concerned supplier prior to departure. In this case, Air Canada Vacations offers the following options:
a. Acceptance of the change as offered;
b. Selection of an alternate package with Air Canada Vacations, based on availability. Any price differential resulting from substitution with a lower-priced alternative will be refunded. You are responsible for payment of any difference in price based on substitution of a higher-priced alternative of your choice;
c. Cancellation of your vacation with a full refund of price paid to Air Canada Vacations.

LIABILITY

Liability of suppliers

Air Canada Vacations makes arrangements with third-party suppliers who provide travel services such as flights, cruises, hotels, airport-hotel transfers, sightseeing, car rental or other activities included in your package tour. Although we attempt our best to deal with the most reputable suppliers, we are not responsible for their acts and omissions. Travel services are subject to conditions imposed by these third-party suppliers, and their liability may, in turn, be limited by their tariffs, conditions of carriage as well as international conventions and arrangements. Conditions of carriage apply to flights bound to and from your destination, some of which limit or exclude liability. For air carrier liability and options available to you regarding loss, damage or delay of your baggage consult aircanada.com and submit any claims directly to Air Canada. Air Canada Vacations does not assume any responsibility for schedule changes made by the airline, or any additional costs (accommodation, meals, etc) incurred due to any flight delays or misconnections. Additional hotelier terms and conditions may apply.

Liability of Air Canada Vacations

Air Canada Vacations assumes no responsibility for any claim, loss, damage, cost or expense arising out of personal injury, accident or death, loss, damage, delay of baggage or other property, or delay, inconvenience, loss of enjoyment, upset, disappointment, distress or frustration, whether physical or mental, resulting from any of the following:

• The act of omission of any party including suppliers other than Air Canada Vacations or its employees;
• Sickness, theft, labour dispute, mechanical breakdown, quarantine, government actions, weather, or any other cause beyond our direct control;
• Your failure to obtain the documentation required for your trip such as passports, visas, and certificates (in which case you are not entitled to any refund);
• Your failure to follow instructions including but not limited to airport departure times, baggage handling, and check-in/checkout times;
• Cancellation or change for any reason in the travel services offered. We reserve the right to cancel or substitute travel services with a comparable alternative at our discretion. If we must cancel your booking entirely, Air Canada Vacations' liability will be limited to a refund of all monies paid.
• A full refund, however, will not be granted in situations where cancellation of travel must be made by Air Canada Vacations for reasons of which are beyond its control (i.e. force majeure situations such as inclement weather conditions, riots, etc.) and where Air Canada Vacations' contractual obligations with its suppliers does not allow for reimbursement of the sums paid to the supplier on behalf of the customer.

All flights are operated by Air Canada and its Star Alliance partners, unless otherwise specified.

Air Canada Vacations reserves the right to decline any passenger at any time.

Hotel ratings are based on Air Canada Vacations interpretation within a same destination and may differ from ratings reported elsewhere. Living conditions at destination may differ from those in Canada.

Prices confirmed at time of booking supercede any pricing indicated in any previous Asia and South America brochure.

All information provided to Air Canada Vacations remains confidential.

These conditions apply to reservations made between January 1, 2009 and December 31, 2009, for travel completed between January 1, 2009 and December 31, 2010.

Written notice or any claim against Air Canada Vacations must be addressed to and received by our offices no later than fourteen (14) days upon return from your trip. Send notice or claim to Air Canada Vacations Customer Relations.

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Cruise

Before making a reservation using this site, please carefully review the terms and conditions outlined below.  Any reservations made using aircanadavacations.com/agents constitutes a binding agreement signifying your acceptance of, and your agreement to follow, these terms and conditions outlined below, and to be bound by them.

Note: Air Canada Vacations is a wholesale tour operator and does not own, manage, control or operate any aircraft, ground transportation, hotel, resort, cruise ship, restaurant or other supplier associated with the assembly of your package.

Note: The following abbreviations are used throughout these Terms & Conditions: CCL (Carnival Cruise Lines), CEL (Celebrity Cruises), DCL (Disney Cruise Line), PCL (Princess Cruises), AZA (Azamara Cruises), COS (Costa Cruises), HAL (Holland America Line), NCL (Norwegian Cruise Line),  and RCI (Royal Caribbean International).

Last updated: November 2009

TERMS & CONDITIONS OF BOOKING

Booking: To book a cruise, complete online request at aircanadavacations.com. From the «Destinations» tab select desired cruise destination, then ship, and click «Request a quote».

Deposit & Final Payment: Appropriate deposit or full payment (as specified below for each individual cruise line) must be paid by credit card at time of booking according to the payment schedule below. The travel insurance premium must be paid at time of booking. Failure to remit payment within timeframe specified will result in automatic cancellation of your booking.

All deposits indicated below are per person in Canadian funds and must be paid per stateroom for each passenger under the same reservation, including children and any additional guests. Note: Additional amounts may be required for hotel, tour or airfare arrangements booked in conjunction with your cruise. Payment schedule and deposit amounts are provided by each individual cruise line, and are subject to change without prior notice.

Some cruise lines require a non-refundable deposit, depending of the promotion codes.
Deposit on flights: some destinations require an extra $250 non-refundable deposit.

Cruise Line	Duration (Total nights)	Deposit (CAD; per person; due at time of booking)		Final Payment Deadline
AZA, RCI & Celebrity Cruises	1-5 nights	$105		60 days BEFORE sailing
	6-9 nights	$365		70 days BEFORE sailing
	10+ nights	$480		70 days BEFORE sailing
	Christmas & New years
	1-5 nights 6-9 nights 10+ nights	$105 $365 $480		90 days BEFORE sailing
Costa	Cruises from NON US Port	$480		90 days BEFORE sailing
	Cruises from US Port	$300		70 days BEFORE sailing
Princess Cruises	7 nights	20% of the base fare (include Port Taxes)		75 days BEFORE sailing OR 90 days BEFORE sailing if Holiday
Disney Cruise Line	5 nights cruise or less (incl. land & sea) for suites & concierge	$480		90 days BEFORE sailing
	5 nights cruise or less (incl. land & sea) for other categories	$240		75 days BEFORE sailing
	6,7 or 8 nights EXCEPT 7 nights Alaska for suites & concierge	$600		90 days BEFORE sailing
	6,7 or 8 nights EXCEPT 7 nights Alaska for other categories	$300	75 days BEFORE sailing
	7 nights Alaska OR 10 nights sailings & longer for suites & concierge	$960		150 days BEFORE sailing
	7 nights Alaska OR 10 nights sailings & longer for other categories	$720		120 days BEFORE sailing
Carnival Cruise Line	2 nights	$60		60 days BEFORE sailing
	3 nights	$120
	4 nights	$180
	5 nights	$240
	6-7 nights	$300		75 days BEFORE sailing
	8 nights	$360
	10 nights or longer	$480		75 days BEFORE sailing
	Alaska	$420
	Europe, Transatlantic & South America; 14 day Panama Canal	$600		90 days BEFORE sailing
NCL	1-2 nights	$60		60 days BEFORE sailing OR 75 days BEFORE sailing if Holiday
	3-5 nights	$125
	6-9 nights	$300		75 days BEFORE sailing OR 90 days BEFORE sailing if Holiday
	10 nights or longer	$480
	1-2 Days Garden Villas Categories A1,A2,A3,A4,AA	Full Payment at time of booking		75 days BEFORE sailing
	3 Days or more Garden Villas Categories A1,A2,A3,A4,AA	$3000 (for 1st & 2nd guest) and $300(for 3rd to 8th guest) if sailing more than 90 days before sailing. Full payment if inside 90 days		90 days BEFORE sailing
	1-2 Days Courtyard Villas & Owner Suite	Full payment at time of booking		90 days BEFORE sailing
	3 Days or more Courtyard Villas & Owner Suite	$1800 (for 1st & 2nd guest) and $300(for 3rd to 8th guest) if sailing more than 90 days before sailing. Full payment if inside 90 days		90 days BEFORE sailing
Holland America Line	9 Days or less for Europe, Caribbean, Alaska, Mexico, Canada & new England, pacific Northwest, All holiday sailing	$420		76 Days BEFORE sailing
	12 Days or more for Europe, Hawaii, Panama Canal, South America, Asia Pacific, Australia & New Zealand, Caribbean, Canada & New England, Bermuda, Mexico, Alaska	$1020		76 Days BEFORE sailing
	12 Days or more for special sailing, Ms Prisendam Europe sailings, all holidays sailings, Inca Empires, Americas discovery, Pan- America	$1020		91 Days BEFORE sailing
	10 to 12 Days for Panama Canal, South America, Asia Pacific, Australia & New Zealand, Caribbean & Mexico, Canada & New England, Bermuda, Alaska and Hawaii	$720		76 Days BEFORE sailing
	29 Days or more for Grand World, Grand Voyages & all segment + South pacific & Amazon, Asia Pacific, Australia & New Zealand, Hawaii & Tahiti Marquises, Maasdam Europe sailing	$2100 or we need to call in for Grand World segments		121 Days BEFORE sailing

Louis Cruises	3-4 nights	$150		61 days BEFORE sailing
	7 nights	$250		61 days BEFORE sailing

*Amount and final payment date may vary depending on bookings date. Details available at time of booking.

NOTE:

Holidays: For sailings including December 25 and/or January 1 aboard AZA, HAL, NCL, RCI, CEL and PCL, final payment is due 90 days BEFORE departure.
Groups: Alternate payment schedule applies. Details are available at time of booking.

Credit Card Payments: Your verbal authorization for the use of your credit card to apply payment indicates your compliance with these booking Terms & Conditions and confirms your reservation whether or not you have actually signed the appropriate draft.

Travel Documents:  Cruise tickets are issued between 21 and 14 days prior to departure.  It is the full responsibility of all nationalities to obtain at their own expense, well in advance of the departure date, all necessary travel documents required by the relevant government authorities, including all the different ports of call, and to comply with the laws, thereof.  Passports are required by Canadians traveling by air or by sea and the passport MUST be valid for six (6) months beyond the end date of your travel abroad.  Failure to have the proper travel documents will result in denied boarding and automatic cancellation of your cruise package without refund.   Some cruise itineraries require a travel visa in addition to a passport if you intend to disembark the ship on your own, without participating in an organized shore excursion purchased from the cruise lines.  Note: Single parents traveling with children under eighteen (18) to Mexico require special documentation without which the airline and/or cruise line reserves the right to deny boarding.  In addition single parents must travel with a notarized letter of consent signed by the parent not traveling for presentation to the airline/cruise line.

Change Fees:  If you wish to make any changes to your confirmed booking oustide the cancellation period, Air Canada Vacations will endeavor to make every reasonable effort to accommodate your request. All changes are subject to availability. Change Amendment fees may apply depending on the nature of the change and date of your request. Details vary by cruise line, and are available at time of request.

Note: Any changes that you wish to make to a confirmed booking within the cancellation period set by the relevant cruise line will be treated as a cancellation. Cancellation fees are applicable as outlined below. If a cancellation is made by one or more passengers impacting stateroom occupancy, remaining passengers are liable for full payment of applicable revised rate for accommodation.

 

Cancellation Charges: If you must cancel your cruise holiday, cancellation fees will apply depending on cruise booked and when you advise us of the cancellation. These charges are per person and apply to each guest in the stateroom. In the event that charges are based on a percentage, please note it is a percentage of the total price including all taxes and other fees (service charges included). In addition to these charges, cancellation fees apply to any flight, transfer, hotel or tour booked in conjunction with your cruise. Details are available at time of booking. No-show at time of sailing regardless of reason is 100% non-refundable. The cancellation policy detailed below is based on information provided by each individual cruise line, and is subject to change without prior notice.

 

Cruise Line	Duration (Total nights)	Cancellation Period (Days BEFORE sailing)	Cancellation Period Holiday sailings (Days BEFORE sailing)	Penalty Fee
AZA, RCI & Celebrity Cruises	1-5 nights	60+	90+	None*
		59-30	89-30	100% of deposit
		29-8	29-8	50% of total package price
		7 or less	7 or less	100% non-refundable
	6-9 nights	70+	90+	None*
		69-30	89-30	100% of deposit
		29-8	29-8	50% of total package price
		7 or less	7 or less	100% non-refundable
	10+ nights	70+	90+	None*
		69-30	89-30	100% of deposit
		29-15	29-15	50% of total package price
		14 or less	14 or less	100% non-refundable
Princess Cruises	All Cruises	75+	90+	None*
		74-57	89-57	100% of deposit
		56-29	56-29	50% of total package price
		28-15	28-15	75% of total package price
		14 or less	14 or less	100% non-refundable
Disney Cruise Line	5 nights cruise or less (incl. land &sea) for suites and concierge	90+	90+	100% of deposit
		89-45	89-45	100% of deposit
		44-8	44-8	50% of total package price
		7 or less	7 or less	100% non-refundable
	5 nights cruise or less (incl. land &sea) for other cat.	75+	75+	None*
		74-45	74-45	100% of deposit
		44-8	44-8	50% of total package price
		7 or less	7 or less	100% non-refundable
	6,7 or 8 nights EXCEPT 7 nights Alaska for Suites and Concierge	90+	90+	100% of deposit
		89-45	89-45	100% of deposit
		44-8	44-8	50% of total package price
		7 or less	7 or less	100% non-refundable
	6,7 or 8 nights EXCEPT 7 nights Alaska for other cat.	75+	75+	None*
		74-45	74-45	100% of deposit
		44-8	44-8	50% of total package price
		7 or less	7 or less	100% non-refundable
	7 nights Alaska OR 10 nights sailings & longer for concierge & suites	150+	150+	100% of deposit
		149-45	149-45	100% of deposit
		44-8	44-8	50% of total package price
		7 or less	7 or less	100% non-refundable
	7 nights Alaska OR 10 nights sailings & longer for other cat.	120+	120+	100% non-refundable
		119-45	119-45	100% of deposit
		44-8	44-8	50% of total package price
		7 or less	7 or less	100% non-refundable
Carnival Cruise Line	2 nights	61+	61+	100% of deposit
		60-30	60-30	100% of deposit
		29-8	29-8	50% of total package price
		7 or less	7 or less	100%non ref
	3-5 nights	61+	61+	None*
		60-30	60-30	100% of deposit
		29-8	29-8	50% of total package price
		7 or less	7 or less	100% non-refundable
	6-8 nights	76+	76+	None*
		75-30	75-30	100% of deposit
		29-8	29-8	50% of total package price
		7 or less	7 or less	100% non-refundable
	10 nights or longer, Alaska	76+	76+	None*
		75-46	75-46	100% of deposit
		45-15	45-15	50% of total package price
		14 or less	14 or less	100% non-refundable
	Europe, Transatlantic & South America, 14 day Panama Canal	91+	91+	None*
		90-56	90-56	100% of deposit
		55-15	55-15	50% of total package price
		14 or less	14 or less	100% non-refundable
NCL	1-5 nights	61+	76+	None*
		60-30	75-30	100% of deposit
		29-8	29-8	50% of total package price
		7 or less	7 or less	100% non-refundable
	6+ nights	76+	91+	None*
		75-30	90-30	100% of deposit
		29-8	29-8	50% of total package price
		7 or less	7 or less	100% non-refundable
	1-2 Days Garden Villa Category A1 and others	91+	91+	25% of total package price
		90-46	90-46	50% of total package price
		45 or less	45 or less	100% non-refundable
	3+ Days Garden Villas Category A1 and others	91+	91+	Deposit on Garden Villas
		90-46	90-46	50% of total package price
		45 or less	45 or less	100% non-refundable
	1-2 Days for Courtyard Villas & Owner Suites	91+	91+	25% of total package price
		90-46	90-46	50% of total package price
		45 or less	45 or less	100% non-refundable
	3+ Days for Courtyard Villas & Owner Suites	91+	91+	Deposit on Garden Villas
		90-46	90-46	50% of total package price
		45 or less	45 or less	100% non-refundable
Costa Cruises	Cruises beginning or ending in a non-US port	90+	90+	None*
		89-45	89-45	100% of deposit
		44-15	44-15	50% of total package price
		14 or less	14 or less	100% of total package price
	Cruises beginning or ending in a US port	70+	70+	None*
		69-30	69-30	100% of deposit
		29-8	29-8	50% of total package price
		7 or less	7 or less	100% of total package price
Holland America Line	9 or less 10 to 12 days 12 days or more	76+	76+	None*
		75-57	75-57	100% of deposit
		56-29	56-29	50% of total package price
		28-16	28-16	75% of total package price
		15 or less	15 or less	100% of total package price
	12 Days or more for Special Sailing, Ms Prisendam Europe sailings, all holidays sailings, Inca Empires, Americas discovery, Pan America	91+	91+	None*
		90-64	90-64	100% of deposit
		63-43	63-43	50% of total package price
		42-22	42-22	75% of total package price
		21 or less	21 or less	100% of total package price
	29 Days or more Grand World Voyage and all segments	121+	121+	None*
		120-91	120-91	100% of deposit
		90-76	90-76	60% of total package price
		75 Days or less	75 Days or less	100% of total package price

Louis Cruises	3-4, 7 nights	61+	61+	None*
	3-4, 7 nights	60-30 days	60-30 days	100% of deposit
	3-4, 7 nights	29-15 days	29-15 days	50% of total package price
		14 days or less	14 days or less	100% of total package price

Insurance

Air Canada Vacations strongly recommends the purchase of our Holiday Insurance at time of booking, or other sufficient traveler’s insurance. Government health plans have severely cut back their coverage of out-of-country medical care, and your client’s vacation isn’t the time to worry about how to pay for emergency medical treatment. Co-Operators Travel Insurance offers security and peace of mind 24 hours a day, every day of your client’s vacation. Don’t let them get caught abroad without it. Note: Insurance premiums are non-refundable and must be paid at time of booking.

Refunds

No reimbursements or refunds will be issued for unused travel services purchased in conjunction with your cruise vacation. Refunds will not be made for bookings cancelled due to inclement weather or illness; these must be claimed through your travel insurance. No guarantee is provided or warranted that any refund will be available.

Reporting of Incidents

Any abnormal incidents including injuries, service cancellation or problem, or dissatisfaction must be reported to the Purser's Office while you are on board, they will make every effort to resolve it on our behalf. For outstanding issues, upon your return please contact Air Canada Vacations Customer Relations Department.

GENERAL

Validity of Rates

Rates at time of booking are the lowest available and apply to specific dates. They are final and are not subject to any price adjustment or refund whatsoever should a same lower-priced alternative be advertised or made available at a later date. Air Canada Vacations endeavours to deliver the vacation package you have selected.
Should the price of your vacation increase by more than 7% BEFORE full payment of the initial quoted price is made, cancellation may be made without charge provided you advise us in writing within seven (7) days of your receipt of notice of the increase. This price guarantee does not apply to fuel surcharges, airline-imposed taxes and other fees (service charges included) and/or government/quasi-government agency taxes and other fees (service charges included) increases imposed beyond our or the applicable cruise lines' control.

Currency

All cruise and airfare rates are quoted in Canadian funds. Any incidental charges for on board services are quoted in US dollars.

INCLUSIONS AND EXCLUSIONS

Prices DO Include:

Selected combination of flights, cruise and applicable government taxes and other fees (service charges included) as well as fees and any other inclusions as specified for product selected as per the product description displayed on this site.

Prices DO NOT Include:

Transfers to and from the ship unless purchased as an option, overnight accommodation due to flight schedules/delays, meals and/or alcoholic beverages (unless otherwise specified), local excursions at destination, telephone calls, tips, laundry, items of a personal nature and personal services not specified as being included in costs on the relevant web pages for product selected. For Québec residents only, prices do not include the client contribution to the Indemnity Fund amounting to $3.50 per $1,000 of travel services purchased, the amount of which will be added to your invoice.

Dining

Requests for specific dining times and table size will be accepted at the time of booking but cannot be guaranteed or confirmed prior to departure and Air Canada Vacations will not be held responsible if such requests cannot be fulfilled.

If we Modify Your Booking

Sometimes reserved accommodations become no longer available for reasons such as unexpected maintenance or overbooking. In such cases, substitute accommodation of equal or greater quality will be provided. If for any reason, after confirmation, a hotel change or other changes occur with your travel arrangements such as:
• change of destination;
• change of departure or return by more than 16 hours;
• change of accommodation standards;
• change of the routing requiring additional travel identification or documentation without sufficient time to obtain this documentation before departure.
Air Canada Vacations will contact you at the earliest convenience upon receipt of notification from the concerned supplier prior to your client’s departure. In this case, Air Canada Vacations offers the following options:
a. Acceptance of the change as offered;
b. Selection of an alternate package with Air Canada Vacations, based on availability. Any price differential resulting from substitution with a lower-priced alternative will be refunded. You are responsible for payment of any difference in price based on substitution of a higher-priced alternative of their choice;
c. Cancellation of your vacation with a full refund of price paid to Air Canada Vacations.

LIABILITY

Liability of Suppliers
Air Canada Vacations makes arrangements with third-party suppliers who provide travel services such as flights, cruises, hotels, airport-hotel transfers, sightseeing, car rental or other activities included in your package. Although we attempt our best to deal with the most reputable suppliers, we are not responsible for their acts and omissions. Travel services are subject to conditions imposed by these third-party suppliers, and their liability may, in turn, be limited by their tariffs, conditions of carriage as well as international conventions and arrangements. Conditions of Carriage apply to flights bound to and from your destination, some of which limit or exclude liability. For air carrier liability and options available to you regarding loss, damage or delay of your baggage consult aircanada.com and submit any claims directly to Air Canada. Air Canada Vacations does not assume any responsibility for schedule changes made by the airline, or any additional costs (accommodation, meals, etc) incurred due to any flight delays or misconnections. Additional hotelier terms and conditions may apply.

Liability of Air Canada Vacations

Air Canada Vacations assumes no responsibility for any claim, loss, damage, cost or expense arising out of personal injury, accident or death, loss, damage, delay of baggage or other property, or delay, inconvenience, loss of enjoyment, upset, disappointment, distress or frustration, whether physical or mental, resulting from any of the following:

• The act of omission of any party including suppliers other than Air Canada Vacations or its employees;
• Sickness, theft, labour dispute, mechanical breakdown, quarantine, government actions, weather, or any other cause beyond our direct control;
• Your failure to obtain the documentation required for your trip such as passports, visas, and certificates (in which case you are not entitled to any refund);
• Your failure to follow instructions including but not limited to airport departure times, baggage handling, and check-in/checkout times;
• Cancellation or change for any reason in the travel services offered. We reserve the right to cancel or substitute travel services with a comparable alternative at our discretion. If we must cancel your booking entirely, Air Canada Vacations' liability will be limited to a refund of all monies paid.
• A full refund, however, will not be granted in situations where cancellation of travel must be made by Air Canada Vacations for reasons of which are beyond its control (i.e. force majeure situations such as inclement weather conditions, riots, etc.) and where Air Canada Vacations' contractual obligations with its suppliers does not allow for reimbursement of the sums paid to the supplier on behalf of the customer.

Flights

All flights purchased through Air Canada Vacations are operated by Air Canada or a Star Alliance partner airline, unless otherwise specified. Recommended airport check-in time is at least 3 hours BEFORE departure. Air Canada Vacations assumes no responsibility for missed flights. Passengers MUST verify flight schedules directly with the airline at least 48 hours prior to departure. Any flight deviation from the cruise line itinerary or special airfare request is subject to an additional charge. Alternate payment and/or cancellation policies may apply to air booked by Air Canada Vacations. Air Canada Vacations assumes no responsibility for cruise line air/sea option bookings, and has no control over related flights and/or routings.

Note: Group travel is limited from certain gateways.

Connecting Flights

Air Canada Vacations assumes no responsibility for any costs caused or associated with any flight delays or misconnections. Air Canada Vacations strongly recommends a minimum connection time of 3 hours, or preferably overnight particularly when tickets issued for such flights preclude last minute changes.

Cruise Connections

Air Canada Vacations endeavors to provide flight arrangements allowing passengers ample time to connect with cruise ship departures. No refunds or otherwise compensation will be issued for missed cruise departures caused by any flight delay or misconnection. In the event you miss your cruise departure, Air Canada Vacations will endeavor to secure alternate flight and/or hotel arrangements to a subsequent port of call to catch up with your cruise. Additional charges may apply. Any unused portion of your cruise is 100% non-refundable. Air Canada Vacations strongly recommends arrival at your embarkation city at least one day prior to cruise departure. Purchase of adequate travel insurance providing coverage for missed cruise connections is also highly recommended. 

Cruise Line Passenger/Embarkation Form

In order to simplify the boarding process and to comply with new international security laws, all travelers are required to complete a passenger immigration/embarkation form, found on each cruise lines’ web site well in advance of your sailing date.  Travelers that do not complete the registration process at least seven (7) days prior to sail date will be required to be checked-in at the pier at least two (2) hours prior to the published sailing time or they will be subject to denied boarding with no refund.  In addition failure to properly complete the on-line registration form in a timely manner will result in delayed cruise tickets.

Vaccinations

Passengers are solely responsible for obtaining all required medical inoculations and appropriate certificates necessary for travel.

Minors

All cruise lines require individuals under the age of 21 to be accompanied by an adult of at least 21 years of age (ages 25+ for AZA, RCI, CEL and CCL). This requirement is waived for married couples (proof of marriage is required) and minor children sailing with their parents or guardians in adjacent staterooms. The age of each individual on the date of sailing determines his/her status for the entire cruise. Age restrictions for alcohol consumption and gambling as well as infant age restrictions vary by cruise line. and are subject to change.  Infants under six (6) months of age are not permitted to sail.and on certain longer itineraries infants under 12 months are not permitted to sail. Full details will be provided at time of booking once we are notified of infants intending to sail.

Special Needs

Any particular requirements (stateroom, airline and/or transfers) for passengers with special needs must be requested at time of booking. Most cruise lines have limited wheelchair-accessible staterooms for which a medical certificate is required to book. Passengers MUST provide this certificate to the cruise line at least 30 days BEFORE scheduled sailing. Any special transfer arrangements required may incur additional charges. Passengers with special needs must be self-sufficient and accompanied by at least one other passenger who assumes full responsibility their well being at all times. Passengers are advised to consult with an Air Canada Vacations cruise expert regarding the feasibility of managing certain itineraries. In certain cases, passengers in wheelchairs may be precluded from going ashore due to docking facilities. Please ensure your Air Canada Vacations cruise expert verifies all details concerning guests with physical challenges as cruise line policies are subject to change without prior notice.

Pregnancy

Pregnancy is considered a medical condition and you are required to disclose this to Air Canada Vacations at time of booking. Women who have entered into their late stage of pregnancy by the beginning of, or at any time during a cruise or cruisetour (generally 24 weeks pregnant) will not be permitted to sail. A medical certificate stating how far along your pregnancy is and that  you are in good health and not experiencing a high-risk pregnancy will be required for pregnant women in their 23rd week or earlier who choose to sail. Details vary by cruise line and are always subject to change. Cruise Line specific details will be provided at time of booking once we are notified of your condition.

Air Canada Vacations and its cruise line partners reserve the right to decline any passenger at any time. Passengers may be declined or have their voyage terminated at their own risk and expense should their physical or mental condition, in the opinion of the ship's physician, render them unfit for travel, or represent a danger to themselves or any other passenger aboard the ship. Cruise lines also reserve the right to decline or terminate the voyage of any passenger who, at the sole discretion of the ship's captain, is believed to be dangerous to him/herself or others, or a cause of disturbance to cruise passengers or crew. Such passengers may be left at any scheduled port of call or place without any liability to the cruise line or Air Canada Vacations. In this circumstance, no refund or extra expenses will be honoured by the cruise line or Air Canada Vacations.

Hotel/cruise ratings are based on Air Canada Vacations interpretation and may differ from ratings reported elsewhere. Living conditions at destination may differ from those in Canada.

Written notice or any claim against Air Canada Vacations must be addressed as indicated below and received by our offices no later than fourteen (14) days upon return from your trip. Send notice or claim to:

Air Canada Vacations
Customer Relations
1440 St. Catherine West
Suite 800
Montreal, Quebec
H3G 1R8

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Europe

IMPORTANT NOTICE
BEFORE MAKING A RESERVATION PLEASE CAREFULLY REVIEW THE TERMS AND CONDITIONS OUTLINED BELOW. ANY RESERVATIONS MADE CONSTITUTES A BINDING AGREEMENT SIGNIFYING YOUR ACCEPTANCE OF, AND YOUR AGREEMENT TO FOLLOW, THESE TERMS AND CONDITIONS OUTLINED BELOW, AND TO BE BOUND BY THEM.

NOTE: Air Canada Vacations is a wholesale tour operator and does not own, manage, control or operate any aircraft, ground transportation, hotel, resort, cruise ship, restaurant or other supplier associated with the assembly of your package.

Last Updated: February 2010

TERMS & CONDITIONS OF BOOKING

Reservations
Deposit or full payment plus travel insurance premium must be received by Air Canada Vacations at moment of booking.

Credit card bookings
Your authorization to use your credit card number for deposit and/or final payment indicates your compliance with our booking terms and conditions, whether or not you have actually signed the appropriate draft.

Travel Documents
Air Canada Vacations uses electronic ticketing. Upon receipt of full payment, electronic tickets and vouchers will be issued between 30 and 14 days prior to departure. For reservations made 14 days or LESS prior departure, e-tickets and vouchers will be made available within 24 hours of booking. E-documents must be presented along with proper identification at check-in for departure flight, return flight, and hotel accommodation. If you do not have a Canadian passport, we recommend you contact the concerned autorities.

IF YOU CHANGE YOUR RESERVATION
Name changes are not permitted.
If, after your reservation has been confirmed, you wish to alter the arrangements, the following fee charges will apply:
• 7 days or more prior to departure date: $250 per person
• 6-0 days prior to departure: 100% of total price of your reservation
The fee charges are in addition to the difference between the initial rate and the new rate plus any applicable cancellation fees . No refunds will be made if the initial rate is higher than the new rate.

CANCELLATION FEES
Refunds for cancellation of a reservation will only be taken into consideration once notice is received in writing at Air Canada Vacations’ office. If you cancel your reservation, charges for cancellation will be as
follows:

Standard Cancellation Policy
All theatre/show tickets cancelled at any time: 100% non-refundable**
Travel Insurance Premium cancelled at any time: 100% non-refundable**
Bookings cancelled greater than 45 days prior to departure: Deposit*
Bookings cancelled from 8 – 44 days prior to departure the following
charges will apply:
• Air Inclusive packages: 25% non-refundable*
• Hotels only: 25% non-refundable*
• Rail: Eurail Passes are 20% non-refundable*
• Eurostar and rail in France and Spain is 100% non refundable*
• Car Rental: No charge
• Excursions/day tours: 20% non-refundable*

All bookings cancelled from 7 – 0 days prior to departure: 100% non refundable**
* Cancellation fees are liquidated damages to compensate Air Canada Vacations for prepayments made on advance booking of travel services, and for administrative costs involved in processing a cancellation
** Total price due and/or paid to Air Canada Vacations

Exceptions:
Greece packages:
• 45 days or more prior to departure: $500 per person,
• 44-22 days prior to departure: 50% of total price,
• 21-0 days prior to departure: 100% of total price.
Different cancellation policies may apply during peak travel periods from June 15th to September 30th, 2010. Details provided upon booking.

Cruise
Terms & Conditions are different and can be found on www.aircanadavacations.com/cruises
It is your responsibility to notify Air Canada Vacations of cancellation.

Insurance
Air Canada Vacations strongly recommends the purchase of ADEQUATE TRAVEL INSURANCE. PLEASE CONSULT YOUR TRAVEL AGENTS OR AIRCANADAVACATIONS.COM for our Holiday Insurance at time of booking, or other sufficient traveler’s insurance. Government health plans have severely cut back their coverage of out-of-country medical care, and your vacation isn’t the time to worry about how to pay for emergency medical treatment. Co-Operators Travel Insurance offers security and peace of mind 24 hours a day, every day of your vacation. Don’t get caught abroad without it. Note: Insurance premiums are non-refundable and must be paid at time of booking.

Refunds
No reimbursements or refunds will be issued for unused travel services. Refunds will not be made for bookings cancelled due to inclement weather or illness; these must be claimed through your travel insurance. No guarantee is provided or warranted that any refund will be available.

Reporting of incidents
Any abnormal incidents, including injuries, service cancellation or problem, must be reported to Customer Care during the event to allow Air Canada Vacations an opportunity to rectify the situation or provide assistance, Monday to Friday: 08:00 to 21:00 EAT, Saturday and Sunday: 08:00 to 18:00 EAT. E-mail: prevoyageclientele@vacv.com or call 1-800-296-3408.

Prices:
Prices displayed in this brochure are the lowest available at time of printing. Prior to confirming your reservation, you will be provided with the exact amount of your transaction. Prices are valid at time of printing. Our intent is to provide you with the vacation you have selected, at the price in effect at time of booking. If for any reason the price of your vacation increases by more than 7%, unless the increase results from an increase in taxes, royalties or charges authorized by a competent public authority, we will offer you the option of cancellation without charge, provided that you advise us in writing within 7 days of your receipt of notice of the increase. We will then send a full refund within 14 days of our receipt of your written cancellation. The prices from Montreal indicated in this brochure will not be increased between 08 February 2010 and 08 April 2010, unless the increase results from an increase in taxes, royalties or charges authorized by a competent public authority.

Currency:
All rates are quoted in Canadian funds, unless otherwise indicated based on exchange rates, fuel costs, taxes and other fees (service charges included) valid at time of booking.

Prices DO include:
Selected combination of flights, accommodation and any other inclusions as specified for product selected. The Value Added Tax (VAT) is included in the price.

Prices do NOT include:
Most holiday packages are subject to extra charges above those reflected in the price listed for each package. Note: any supplementary services purchased at destination (meals, drinks, cleaning, items listed in the facility description etc.) in addition to any costs incurred en route to and/or from the destination, meals and/or alcoholic beverages (unless specified), local excursions at destination, telephone calls, tips, laundry, items of a personal nature and/or personal services not specified as being included in association with selected product as per the resort or tour description in this brochure or on aircanadavacations.com, are not included in Air Canada Vacations package prices. For Québec residents only, prices do not include the client contribution to the Indemnity Fund amounting to $3.50 per $1,000 of travel services purchased, the amount of which will be added to your invoice.

If we Modify Your Booking
Sometimes reserved accommodations become no longer available for reasons such as unexpected maintenance or overbooking. In such cases, substitute accommodation of equal or greater quality will be provided. If for any reason, after confirmation, a hotel change or other changes occur with your travel arrangements such as:
• change of departure or return by more than 16 hours;
• change of accommodation standards;
• change of the routing requiring additional travel identification or documentation without sufficient time to obtain this documentation before departure.

Air Canada Vacations will contact you at the earliest convenience upon receipt of notification from the concerned supplier prior to your departure.
In this case, Air Canada Vacations offers the following options:
a. Acceptance of the change as offered;
b. Selection of an alternate hotel based on availability. Any price differential resulting from substitution with a lower-priced alternative will be refunded. You are responsible for payment of any difference in price based on substitution of a higher-priced alternative of your choice;
c. Cancellation of your reservation with a full refund of price paid to Air Canada Vacations.

LIABILITY OF SUPPLIERS
Air Canada Vacations makes arrangements with third-party suppliers who provide travel services such as air travel, hotels or other activities included in your package. Although we attempt our best to deal with the most reputable suppliers, we are not responsible for their acts and omissions. Travel services are subject to conditions imposed by these third-party suppliers, and their liability may, in turn, be limited by their tariffs, conditions of carriage as well as international conventions and arrangements. Conditions of Carriage apply to flights bound to and from your destination, some of which limit or exclude liability. For air carrier liability and options available to you regarding loss, damage or delay of your baggage consult aircanada.com and submit any claims directly to Air Canada. Air Canada Vacations does not assume any responsibility for schedule changes made by the airline, or any additional costs (accommodation, meals, etc) incurred due to any flight delays or misconnections. Additional hotelier terms and conditions may apply.

LIABILITY OF AIR CANADA VACATIONS
Air Canada Vacations will not assume responsibility for any claims, losses, damages, cost or expenses arising out of personal injury, accidents or death, loss, damage or delay of baggage or other property, or delay, inconvenience, loss of enjoyment, upset, disappointment, distress or frustration, whether physical or mental, resulting from any of the following:
• The act or omission of any party other than Air Canada Vacations or its employees;
• Sickness, theft, labour disputes, mechanical breakdown, quarantine, government actions, weather or any force majeure (but not limited to) such as inundation, any type of storm, twister or similar, fire, seismic activity, nuclear disasters, strikes, riots or civil conflicts, act of war, terrorist actions, any public health emergencies or health risks, supplier bankruptcy, or any other cause beyond our direct control;
• Your failure to obtain the documentation required for your trip such as passports, visas and certificates (in which case you will also not be entitled to any refund);
• Your failure to follow instructions including but not limited to airport departure times, baggage handling, and check-in and checkout times;
• Cancellation or change for any reason in the travel services offered. We reserve the right to cancel or change the travel services at our discretion, but we will try to substitute comparable services. If we must completely cancel your reservation, Air Canada Vacations’ liability will be limited to a refund of all monies paid.
• A full refund, however, will not be honoured in situations where travel must be cancelled by Air Canada Vacations for reasons which are beyond its control (force majeure situations: weather, riots, etc. ) and where Air Canada Vacations’ contractual obligations with its suppliers does not allow it to obtain reimbursement of the sums paid to the supplier on behalf of the customer. Living conditions and practices at destination and the standards and conditions there with respect to the provision of utilities, services and accommodation may differ significantly from those found in Canada. All flights are operated by Air Canada and its Star Alliance partners unless otherwise specified. Air Canada Vacations reserves the right to decline any passenger at any time. Photographs throughout this brochure are representational only and do not guarantee that everything will be exactly as depicted upon arrival at your destination. Hotel ratings are based on Air Canada Vacations’ interpretation or local regulations within a same destination and may differ from ratings reported elsewhere. Medical assistance outside your province may be costly and may not be covered by social medicare system of Canada. Written notice or any claim against Air Canada Vacations must be addressed as indicated below and received by our offices no later than fourteen (14) days upon return from your trip. Send notice or complaint to:

Air Canada Vacations Customer Relations
1440 St. Catherine W., Suite 800
Montreal, QC Canada H3G 1R8

All information provided to Air Canada Vacations is kept confidential.
Holder of Quebec license No. 702566
Ontario Travel Agent’s Act Registration No. 50013537
BC Registration No. 32229

These conditions apply to reservations made from 08 February 2010 to 31 December 2010 for travel from 08 February 2010 to 31 December 2010.

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United States

(Excludes Florida, Las Vegas, and Hawaii)

Before making a reservation using this site, please carefully review the terms and conditions outlined below.  Any reservations made using aircanadavacations.com/agents constitutes a binding agreement signifying your acceptance of, and your agreement to follow, these terms and conditions outlined below, and to be bound by them.

NOTE: Air Canada Vacations is a wholesale tour operator and does not own, manage, control or operate any aircraft, ground transportation, hotel, resort, cruise ship, restaurant or other supplier associated with the assembly of your package.

Last Updated: September 2008

TERMS & CONDITIONS OF BOOKING

Full payment plus travel insurance premium must be received by Air Canada Vacations at time of booking.Should payment not be received by Air Canada Vacations on the due date, the reservation will be automatically cancelled and applicable cancellation penalties will apply. Airline tickets are subject to specific tariffs and conditions which will be confirmed at time of booking. Please note, flight and hotel must be of the same duration and arrival/departure from same city chosen. A minimum two (2) nights stay is applicable to all reservations.

CREDIT CARD BOOKINGS

Your authorization to use your credit card number for deposit and/or final payment indicates your compliance with our booking terms and conditions, whether or not you have actually signed the appropriate draft.

TRAVEL DOCUMENTS

Tickets will be issued and delivered between 30 and 14 days prior to departure, providing full payment has been received. All tickets and vouchers are produced in electronic format to the e-mail address provided at time of booking. E-documents must be presented along with proper identification at check-in for departure flight, return flight, and hotel accommodation. Please refer to the Destination facts sections for entry requirements.

IF YOU CHANGE YOUR RESERVATION

Name changes are not permitted.
If, after your reservation has been confirmed, you wish to alter the arrangements, the following cancellation charges will apply:

7 days or more prior to departure date:	$250 per person
6-0 days prior to departure:	100% of total price

The cancellation fees are in addition to the difference between the initial rate and the new rate plus any penalties incurred. No refunds will be made if the initial rate is higher than the new rate.

CANCELLATION FEES

100% non refundable after booking is made.

It is your responsibility to notify Air Canada Vacations of cancellation.

Insurance

Air Canada Vacations strongly recommends the purchase of our Holiday Insurance at time of booking, or other sufficient traveler’s insurance. Government health plans have severely cut back their coverage of out-of-country medical care, and your vacation isn’t the time to worry about how to pay for emergency medical treatment. Co-Operators Travel Insurance offers security and peace of mind 24 hours a day, every day of your vacation. Don’t get caught abroad without it. Note: Insurance premiums are non-refundable and must be paid at time of booking.

Refunds

No reimbursements or refunds will be issued for unused travel services. Refunds will not be made for bookings cancelled due to inclement weather or illness; these must be claimed through your travel insurance. No guarantee is provided or warranted that any refund will be available.

Reporting of incidents:

Any abnormal incidents, including injuries, service cancellation or problem, or dissatisfaction must be reported to Customer Relations during the event to allow Air Canada Vacations an opportunity to rectify the situation or provide assistance

GENERAL

Validity of Prices:

Prices displayed are the lowest available at time of booking. Prior to confirming your reservation, you will be provided with the exact amount of your transaction. Our intent is to provide you with the vacation you have selected, at the price in effect at time of booking. If for any reason the price of your vacation increases by more than 7%, we will offer you the option of cancellation without charge, provided that you advise us in writing within 7 days of your receipt of notice of the increase. We will then send a full refund within 14 days of our receipt of your written cancellation. 

Currency:

All rates are quoted in Canadian funds, unless otherwise indicated based on exchange rates, fuel costs, taxes and other fees (service charges included) valid at time of booking.

INCLUSIONS & EXCLUSIONS

Prices DO Include:

Taxes and other fees (service charges included):

Service charges shown in the price list are subject to change and include: Goods and service tax (GST) applicable on flights to the continental U.S. and Canada and foreign country departure/airport taxes and other fees (service charges included) if applicable, hotel service charges, maid service, government hotel taxes and other fees (service charges included), energy surcharges and passenger handling fees.

Prices do NOT Include:

Any items other than specified such as: transfers, meals, laundry, telephone calls, tips, personal items, local excursions and airport improvement fees. Airport-hotel transfers are NOT included. For Quebec residents only, prices do not include the client contribution to the Indemnity Fund amounting to $3.50 per $1,000 of travel services purchased, the amount of which will be added to your invoice.

AVIS Car Rental - USA

We have everything from subcompact to luxury cars, even minivans and convertibles. We offer unlimited mileage, great service and no drop-off charges between most cities.

INCLUDED:
Unlimited mileage • Automatic transmission, air conditioning, radio • Automobile liability insurance in accordance with applicable laws and terms of the rental agreement • One-way rental fees within Florida (All car groups, except subcompact, are available for one-way rentals) • Local taxes and surcharges, and airport and other concession fees

NOT INCLUDED (all prices are in USD and payable to Avis):
Loss Damage Waiver (LDW) - (approx. $9.99 to $25.99 per day) • Personal Accident Insurance (PAI) - (approx. $4.00 to $6.00 per day) • Additional Liability Insurance (ALI) - (approx. $12.44 per day) • Personal Effects Protection (PEP) - (approx. $2.95 per day) • Surcharge for drivers under 25 years of age (varies by location where applicable) • Additional driver charge ($25 per additional driver per day). Additional driver must be 25 years of age • Child safety seat (approx. $10.00 per day. There is a $50 charge for a lost seat or one that is not returned at the termination of a rental) • Gas and optional pre-paid gas plans (varies by location and car category) • One way rentals fees within Hawaii and Las Vegas (Rentals must be returned to same renting location or a standard one-way fee will apply locally) • Car upgrades (cost varies by location and car category) • Overtime charges (rental charges are based upon 24 hour periods, after which each extra hour and/or extra day charges will apply.)

Note: All conditions are subject to change by Avis. For car rentals in the USA, renters must be 21 years of age and in possession of a valid driver’s license and a major credit card. A surcharge will apply to renters age 21 to 24 at certain locations throughout the U.S., payable locally.

LIABILITY OF SUPPLIERS

Air Canada Vacations makes arrangements with third-party suppliers who provide travel services such as air travel, hotels or other activities included in your tour package. Although we attempt our best to deal with the most reputable suppliers, we are not responsible for their acts and omissions. Travel services are subject to conditions imposed by these third-party suppliers, and their liability may, in turn, be limited by their tariffs, conditions of carriage as well as international conventions and arrangements. Conditions of Carriage apply to flights bound to and from your destination, some of which limit or exclude liability. For air carrier liability and options available to you regarding loss, damage or delay of your baggage consult aircanada.com and submit any claims directly to Air Canada. Air Canada Vacations does not assume any responsibility for schedule changes made by the airline, or any additional costs (accommodation, meals, etc) incurred due to any flight delays or misconnections. Additional hotelier terms and conditions may apply.

LIABILITY OF AIR CANADA VACATIONS

Air Canada Vacations will not assume responsibility for any claims, losses, damages, cost or expenses arising out of personal injury, accidents or death, loss, damage or delay of baggage or other property, or delay, inconvenience, loss of enjoyment, upset, disappointment, distress or frustration, whether physical or mental, resulting from any of the following:

• The act or omission of any party other than Air Canada Vacations or its employees;
• Sickness, theft, labour disputes, mechanical breakdown, quarantine, government actions, weather, or any other cause beyond our direct control;
• Your failure to obtain the documentation required for your trip such as passports, visas and certificates (in which case you will also not be entitled to any refund);
• Your failure to follow instructions including but not limited to airport departure times, baggage handling, and check-in and checkout times;
• Cancellation or change for any reason in the travel services offered. We reserve the right to cancel or change the travel services at our discretion, but we will try to substitute comparable services. If we must completely cancel your reservation, Air Canada Vacations' liability will be limited to a refund of all monies paid.
• A full refund, however, will not be honoured in situations where travel must be cancelled by Air Canada Vacations for reasons which are beyond its control (force majeure situations: weather, riots, etc. ) and where Air Canada Vacations' contractual obligations with its suppliers does not allow it to obtain reimbursement of the sums paid to the supplier on behalf of the customer.

All flights are operated by Air Canada and its Star Alliance partners unless otherwise specified.

Air Canada Vacations reserves the right to decline any passenger at any time.

Photographs displayed on this website are representational only, and not a guarantee that everything is exactly as depicted upon arrival at destination. For hotels that are indicated as being projects, Air Canada Vacations assumes no liability whatsoever as to any difference between the artist rendition or the listed features or description and the actual state of the hotel at the time of booking. Air Canada Vacations will do its best to monitor the construction and readiness; it does not have control over this. Please consult aircanadavcacations.com as the update of the hotel. Should the hotel not be ready at the time of the booking or at the opening date projected by the hotelier, Air Canada Vacations will offer you a similar alternative hotel or will provide you with a full refund. Living conditions at destination may differ significantly from those in Canada. Conditions of various features of each property are subject to change due to circumstances beyond the control of Air Canada Vacations. In particular, beach conditions may change suddenly due to weather.

Hotel ratings are based on Air Canada Vacations' interpretation within a same destination and may differ from ratings reported elsewhere.

Medical assistance outside your province may be costly and may not be covered by social medicare system of Canada.

These conditions apply to reservations made between January 1, 2009 and December 31, 2009, for travel completed between January 1, 2009 and December 31, 2009.

Written notice or any claim against Air Canada Vacations must be addressed as indicated below and received by our offices no later than fourteen (14) days upon return from your trip. Send notice or claim to:

Air Canada Vacations Customer Relations
1440 St. Catherine W., Suite 800
Montreal, QC Canada H3G 1R8

All information provided to Air Canada Vacations is kept confidential.

Quebec Government Permit No. 702566
Ontario Travel Agent's Act Registration No. 50013537
BC Registration No. 32229

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SUN

(Includes Florida, Las Vegas, and Hawaii)

IMPORTANT NOTICE

Before making a reservation using this site, please carefully review the terms and conditions outlined below.  Any reservations made using aircanadavacations.com/agents constitutes a binding agreement signifying your acceptance of, and your agreement to follow, these terms and conditions outlined below, and to be bound by them.

NOTE: Air Canada Vacations is a wholesale tour operator and does not own, manage, control or operate any aircraft, ground transportation, hotel, resort, cruise ship, restaurant or other supplier associated with the assembly of your package.

Last Updated:  July 2009

TERMS & CONDITIONS OF BOOKING

Payment

Full payment including travel insurance premium must be paid by credit card at time of booking.

Credit Card Payments

Your use of your credit card number to apply deposit and final payment indicates your acceptance of and compliance with these booking Terms & Conditions, whether or not you have actually signed the appropriate credit card slip. Verbal authorization for the use of a credit card confirms the reservation.

Travel Documents and mandatory entry travel documentation

Air Canada Vacations uses electronic ticketing.

Upon receipt of full payment and all applicable fees, electronic tickets will be issued between 30 and 14 days prior to departure.

For reservations made 7 days or LESS prior to departure, e-tickets will be made available within 24 to 48 hours.

For reservations made on the day before departure, your travel documents will be issued within an hour of booking.

For more information, see:
http://www.aircanada.com/en/travelinfo/before/traveldoc.html
http://www.voyage.gc.ca/ 

Change Fees

If you wish to make a change to a confirmed booking it must be completed 45 days or MORE prior to departure. A change fee of $50 per person plus GST applies per change. In addition, you assume responsibility for any such difference in price. Refunds will not be issued for any difference on a lower price alternative. If the change is made to room occupancy, the remaining travelers are responsible for the rate applicable for the revised occupancy. Change requests can not be made directly with any hotel or resort. Name change requests may be denied due to hotel- or airline-specific terms and conditions.

Changes made within 44 days or LESS prior to departure are not accepted - full cancellation fees apply. Any other changes, including name changes or corrections, you wish to make to a confirmed booking 44 days or LESS prior to departure will be treated as a cancellation.
Refunds for cancellation of a reservation will only be taken into consideration once notice is received in writing at Air Canada Vacations. Cancellation fees are applicable as outlined below.

Standard Cancellation Policy

• 45 days or MORE prior to departure: CAD$250 per person*

• 44-21 days prior to departure: 50% of the total price*

• 20 days or LESS prior to departure: 100% non-refundable**

*Cancellation fees are a liquidated damage to compensate Air Canada Vacations for prepayments made on advance booking of travel services, and for administrative costs involved in processing a cancellation.

**Total price due and/or paid to Air Canada Vacations.

Insurance

Air Canada Vacations strongly recommends the purchase of our Holiday Insurance at time of booking, or other sufficient traveler’s insurance. Government health plans have severely cut back their coverage of out-of-country medical care, and your vacation isn’t the time to worry about how to pay for emergency medical treatment. Co-Operators Travel Insurance offers security and peace of mind 24 hours a day, every day of your vacation. Don’t get caught abroad without it. Note: Insurance premiums are non-refundable and must be paid at time of booking.

Refunds

No reimbursements or refunds will be issued for unused travel services or any component of the package. Refunds are not granted for bookings cancelled due to inclement weather or illness; these must be claimed through your travel insurance. No guarantee is provided or warranted that any refund will be available.

Air Canada Vacations will not reimburse any difference on any existing booking should a same lower-priced package be advertised or made available at a later date.
p>

Reporting of Incidents

Regardless of Air Canada Vacations liability, any incidents including injuries, service cancellation or problem, or dissatisfaction must be reported to your destination representative or Customer Relations during the event to allow Air Canada Vacations an opportunity to provide assistance in rectifying the situation.

GENERAL

Validity of Rates

Prices displayed on aircanadavacations.com are the lowest available at time of your initial search for availability, and apply to a specific date. Prices are valid upon posting and are subject to change without prior notice. Rates at time of booking are final and are not subject to any price adjustment or refund whatsoever should a same lower-priced alternative be advertised or made available at a later date. Air Canada Vacations endeavours to deliver the vacation package you have selected.

Currency

All rates are quoted in Canadian funds, unless otherwise indicated based on exchange rates, fuel cost, taxes and other fees valid at time of posting.
 

INCLUSIONS AND EXCLUSIONS

Prices DO Include

Selected combination of flights, accommodation, airport-hotel transfers where applicable taxes and any other inclusions as specified for product selected as per the resort description on aircanadavacations.com.

Prices DO NOT Include

Taxes and other fees (including service charges). Most holiday packages are subject to extra charges above those reflected in the price listed for each package. Note: any supplementary services purchased at destination (meals, drinks, cleaning, items listed in the facility description etc.) in addition to any costs incurred en route to and/or from the destination, meals and/or alcoholic beverages (unless specified), local excursions at destination, telephone calls, tips, laundry, items of a personal nature and/or personal services not specified as being included in association with selected product as per the resort description on aircanadavacations.com, are not included in Air Canada Vacations package prices. Rates do not include departure taxes, as these must be paid in cash only, directly at destination as follows: approx. 25 Cuban Convertible Pesos per person (Cuba), approx. USD$26 per person (Costa Rica) and $2.50 US per person, or $3.00 CDN, or $250 Ja (Jamaica). Airport-hotel transfers are NOT included in Las Vegas, Florida*, Hawaii.

*Transfers are available for Walt Disney World Resort Hotel guests through a program called Magical Express. The Magical Express transfers must be arranged by guest directly at http://www.disneysmagicalexpress.com/.

For Québec residents only, prices do not include the client contribution to the Indemnity Fund amounting to $3.50 per $1,000 of travel services purchased, the amount of which will be added to your invoice.

 

AVIS Car Rental - USA

We have everything from subcompact to luxury cars, even minivans and convertibles. We offer unlimited mileage, great service and no drop-off charges between most cities.

INCLUDED:
Unlimited mileage • Automatic transmission, air conditioning, radio • Automobile liability insurance in accordance with applicable laws and terms of the rental agreement • One-way rental fees within Florida (All car groups, except subcompact, are available for one-way rentals) • Local taxes and surcharges, and airport and other concession fees

NOT INCLUDED (all prices are in USD and payable to Avis):
Loss Damage Waiver (LDW) - (approx. $9.99 to $25.99 per day) • Personal Accident Insurance (PAI) - (approx. $4.00 to $6.00 per day) • Additional Liability Insurance (ALI) - (approx. $12.44 per day) • Personal Effects Protection (PEP) - (approx. $2.95 per day) • Surcharge for drivers under 25 years of age (varies by location where applicable) • Additional driver charge ($25 per additional driver per day). Additional driver must be 25 years of age • Child safety seat (approx. $10.00 per day. There is a $50 charge for a lost seat or one that is not returned at the termination of a rental) • Gas and optional pre-paid gas plans (varies by location and car category) • One way rentals fees within Hawaii and Las Vegas (Rentals must be returned to same renting location or a standard one-way fee will apply locally) • Car upgrades (cost varies by location and car category) • Overtime charges (rental charges are based upon 24 hour periods, after which each extra hour and/or extra day charges will apply.)

Note: All conditions are subject to change by Avis. For car rentals in the USA, renters must be 21 years of age and in possession of a valid driver’s license and a major credit card. A surcharge will apply to renters age 21 to 24 at certain locations throughout the U.S., payable locally.

If We Modify Your Booking

Sometimes reserved accommodations become no longer available for reasons such as unexpected maintenance or overbooking. In such cases, substitute accommodation of equal or greater quality will be provided. If for any reason, after confirmation, a hotel change or other changes occur with your travel arrangements such as:

• change of destination;

• change of departure or return by more than 16 hours;

• change of accommodation standards;

• change of the routing requiring additional travel identification or documentation without sufficient time to obtain this documentation before departure.

Air Canada Vacations will contact you at the earliest convenience upon receipt of notification from the concerned supplier prior to your departure. In this case, Air Canada Vacations offers the following options:

a. Acceptance of the change as offered;
b. Selection of an alternate package with Air Canada Vacations, based on availability. Any price differential resulting from substitution with a lower-priced alternative will be refunded. You are responsible for payment of any difference in price based on substitution of a higher-priced alternative of their choice;
c. Cancellation of your vacation with a full refund of price paid to Air Canada Vacations.

LIABILITY

Liability of Suppliers

Air Canada Vacations makes arrangements with third-party suppliers who provide travel services such as flights, cruises, hotels, airport-hotel transfers, sightseeing, car rental or other activities included in your package. Although we attempt our best to deal with the most reputable suppliers, we are not responsible for their acts and omissions. Travel services are subject to conditions imposed by these third-party suppliers, and their liability may, in turn, be limited by their tariffs, conditions of carriage as well as international conventions and arrangements. Conditions of Carriage apply to flights bound to and from your destination, some of which limit or exclude liability. For air carrier liability and options available to you regarding loss, damage or delay of your baggage, consult aircanada.com and submit any claims directly to Air Canada. Air Canada Vacations does not assume any responsibility for schedule changes made by the airline, or any additional costs (accommodation, meals, etc.) incurred due to any flight delays or missed connections. Additional hotelier terms and conditions may apply.

Liability of Air Canada Vacations

Air Canada Vacations assumes no responsibility for any claim, loss, damage, cost or expense arising out of personal injury, accident or death, loss, damage, delay of baggage or other property, or delay, inconvenience, loss of enjoyment, upset, disappointment, distress or frustration, whether physical or mental, resulting from any of the following:

• The act of omission of any party other than Air Canada Vacations or its employees;

• Sickness, theft, labour dispute, mechanical breakdown, quarantine, government actions, weather, or any other cause beyond our direct control;

• Your failure to obtain the documentation required for your trip such as passports, visas, and certificates (in which case you are not entitled to any refund);

• Your failure to follow instructions including but not limited to airport departure times, baggage handling, and check-in/checkout times;

• Cancellation or change for any reason in the travel services offered. We reserve the right to cancel or substitute travel services with a comparable alternative at our discretion. If we must cancel your booking entirely, Air Canada Vacations' liability will be limited to a refund of all monies paid.

• A full refund, however, will not be granted where cancellation of travel must be made by Air Canada Vacations for any situations which are unusual and/or unforeseeable, i.e., any force majeure including (but not limited to) weather conditions such as inundation, any type of storm, hurricane, twister or similar, fire, seismic activity, nuclear disasters, strikes, riots or civil conflicts, acts of war, terrorist actions, any public health emergencies or health risks, government actions, supplier bankruptcies and any other events beyond Air Canada Vacations’ control. Hurricane Season in the North Atlantic is generally between June 1 and November 30. Air Canada Vacations is not liable for the costs or other consequences that arise out of or result from any inclement weather conditions at any time and where Air Canada Vacations' contractual obligations with its suppliers does not allow for reimbursement of the sums paid to the supplier on behalf of the customer.

All flights are operated by Air Canada, unless otherwise specified.

Air Canada Vacations reserves the right to decline any passenger at any time.

Photographs displayed throughout aircanadavacations.com are representational only, and not a guarantee that everything is exactly as depicted upon arrival at destination.

For hotels that are indicated as being 'projects', Air Canada Vacations assumes no liability whatsoever as to any difference between the artist rendition or the listed features or description and the actual state of the hotel at the time of booking. Air Canada Vacations will do its best to monitor the construction and readiness; it does not have control over this. Please consult aircanadavacations.com as to the update of the hotel. Should the hotel not be ready at the time of the booking, Air Canada Vacations will offer you a similar alternative hotel or will provide you with a full refund.

Living standards and practices at the destination and the standards and conditions there with respect to the provision of utilities, services and accommodation may differ from those found in Canada.

Prices quoted on aircanadavacations.com supersede those listed in any brochure.

Written notice or any claim against Air Canada Vacations must be addressed as indicated below and received by our offices no later than fourteen (14) days upon return from your trip. Send notice or complaint to:

Air Canada Vacations Customer Relations
1440 St. Catherine W., Suite 800
Montreal, QC Canada H3G 1R8
Fax: 514 876-4065

Quebec Government license No. 702566
Ontario travel agent’s act registration No. 50013537
BC Registration No. 32229

All information provided to Air Canada Vacations remains confidential.

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