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Montreal, QC to Cayo Largo, Cuba
February 3 to February 10, 2008 for in 1 room
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- 1 adult
- 1 senior
- 1 child
- 1 infant
- 2 adults
- 2 seniors
- 2 children
- 2 infants
Sandals & Beaches
A MORE rewarding Luxury Included® Vacation
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Cancun/Riviera Maya
Fast paced Cancun and the laid-back Riviera Maya
Before you leave Canada
Entry requirements
It is your sole responsibility to ensure that you - and any child travelling with you - have all the travel documents necessary to enter in, or transit through, each country on your itinerary. Please ensure you verify the requirements for each country as the required documents for the outbound portion of your travel may differ from those required on the return.
Please refer to aircanada.com for complete information on travel requirements.
Baggage
Please refer to www.aircanada.com for Baggage Information.
Airport check in
It is recommended that you present yourself at the airport counter of the airline indicated on your voucher 3 hours prior to departure. Air Canada representatives are available to assist you, or you may contact an Air Canada Vacations representative at 1-800-296-3408.
Your arrival at destination
At the airport
An Air Canada Vacations or our ground representative will meet your flight and assist you with ground transportation once you have gone through immigration and customs. Please be aware that in the Customs area you are likely to be approached by people who are selling Time Share. Please proceed directly outside where your Air Canada Vacations Representatives are waiting.
Transfer
For passengers having purchased a complete holiday package, the Air Canada Vacations representative will guide you to your bus or taxi for the transfer to your accommodation. Air only passengers must arrange their own transfers by taxi or bus.
Hotel check in
Upon arrival at your hotel, please identify yourself at the front desk with your Air Canada Vacations voucher. You will then be assigned your accommodation. Most hotel check ins are between 2:00 PM – 4:00 PM. It is recommended to pack essential items in your carry on luggage.
Your departure from destination
Departure information
The day before you leave and the day of departure, remember to consult the Air Canada Vacations bulletin board or binder in your hotel for details on your departure procedures and return flight. Should there be a flight change, information would be posted in the bulletin board/binder the day of departure.
Hotel check out
Hotel check out times may vary depending on the property, but generally you must vacate the room by 12:00 (noon). For passengers with late flights, every effort will be made to provide you with a hospitality room, however, this cannot be guaranteed particularly during high season.
Duty-free Shopping
Duty free shops are located either at the airport. After an absence of 7 days or more, Canadian residents are permitted to return with a maximum of $750 CDN of merchandise per trip without paying duty. Each time you leave Canada for at least 48 hours, you are eligible to declare up to $200 CDN of merchandise. A written declaration may be requested. Each adult is allowed 1.1 litre (40oz.) of liquorr, 200 cigarettes, 200 tobacco sticks, 50 cigars or 50 cigarillos, and 200 grams manufactured tobacco. To calculate the number of days absent, do not count the day you left Canada, but include the day you return.If you include cigarettes, tobacco sticks and loose tobacco in your personal exemption allowance, only a partial exemption will apply. You will have to pay a minimum duty on these products unless they are marked “Canada - Duty paid”. Canadian made products sold at a duty-free shop will be marked in this way.
Airport check in
Procedures are the same as for departure from Canada.
During your holiday
Customer Care
To reach Air Canada Vacations Customer Care, call toll-free 001 800 514-0097 or e-mail us at: prevoyageclientele@vacv.com. We are at your service seven days a week: from 8 a.m. to 9 p.m. Monday to Friday and from 8 a.m. to 6 p.m. Saturday and Sunday, eastern time.
Local Air Canada Vacations office
Air Canada Vacations is represented by Best Day Tours in Cancun and the Mayan Riviera See the Air Canada Vacations bulletin board or binder in the hotel for the representative’s schedule. Should you require their services please call:
Air Canada Vacations office
Telephone: 011 52 998 881 1376
Fax: 011 52 998 881 1377
Long distance calls
Please note if placing the call from your hotel room, ask the hotel operator about connection service charges. Using a pay phone will avoid these service charges from the hotel.
Emergency
You can ask for a doctor or dentist through your hotel. Please contact your Air Canada Vacations representative if you require assistance. Keep all your receipts.
Banking
Banking hours are normally from 9:00 a.m. to 2:30 p.m. weekdays only. Some branches are open in the afternoon from 4:00 p.m. to 6:00 p.m. and on the weekends. Please check at your hotel for the hours of the nearest branch office. Visitors are likely to find easy access to ATM’s throughout Mexico, which only dispense pesos. You can also change money at a convenient casa de cambio (Money Exchange House). They are open longer hours than the banks and provide quick service, but you require photo ID. Hotels also exchange dollars but they normally give you the lowest rates.
Currency
The Mexican currency is the Peso. Travellers cheques are honoured by most hotels and stores. US dollars are accepted.
Credit cards
Credit cards such as Visa, American Express and MasterCard are widely accepted.
Shopping
Most shopping malls are open from 9:00 a.m. to 7:00 p.m. We also recommend that you visit traditional Mexican markets where it is common practice to bargain. Best buys include silver, pottery handicrafts, woven fabrics and tequila.
Public transportation
The local buses are a very convenient and economical way to get around town in Cancun. In the Mayan Riviera, there is a bus route between Playa del Carmen and Tulum every 20 minutes, and between Cancun and Playa del Carmen every 10 minutes, from 6:00 a.m. to 12:00 a.m. Taxis are readily available in Mexico and are fairly reasonably priced. However, we recommend that you confirm the fare with the taxi driver before boarding it. Almost all hotels have a taxi price board either in, or just outside the lobby area where you can get an idea of prices
Car rental
Available through your Air Canada Vacations Representative. Renter must be over 25 years of age and possess a valid driver’s license and a major credit card.
Sightseeing
Optional excursions are a great way to enhance your Air Canada Vacations holiday. Choose from a wide variety of activities and excursions available at your destination. For more information or to reserve your excursion, please see our local Air Canada Vacations Representative or Ground Handler Partner.
Tipping
In Mexico you should give a 15% tip in restaurants or bars. It is also common to tip bellboys and chambermaids.
Water
Tap water is not recommended to drink. Please use bottled water. Water served in hotel bars and restaurant is safe to drink.
Electricity
110V, same as Canada.
Language
Spanish. English widely spoken in tourist areas.
Religion
Roman Catholicism is the predominant religion, but other religions are represented. For more information please contact your Air Canada Vacations representative or your hotel front desk.
Time zone
When it is noon in Cancun, it is
2:00 p.m. in Halifax
1:00 p.m. in Montreal or Toronto
12:00 (noon) in Winnipeg
11:00 a.m. in Calgary
10:00 a.m. in Vancouver
The above times are for the winter season only and do not take into account Daylight Savings time.
Entry requirements
It is your sole responsibility to ensure that you - and any child travelling with you - have all the travel documents necessary to enter in, or transit through, each country on your itinerary. Please ensure you verify the requirements for each country as the required documents for the outbound portion of your travel may differ from those required on the return.
Please refer to aircanada.com for complete information on travel requirements.
Baggage
Please refer to www.aircanada.com for Baggage Information.
Airport check in
It is recommended that you present yourself at the airport counter of the airline indicated on your voucher 3 hours prior to departure. Air Canada representatives are available to assist you, or you may contact an Air Canada Vacations representative at 1-800-296-3408.
Your arrival at destination
At the airport
An Air Canada Vacations or our ground representative will meet your flight and assist you with ground transportation once you have gone through immigration and customs. Please be aware that in the Customs area you are likely to be approached by people who are selling Time Share. Please proceed directly outside where your Air Canada Vacations Representatives are waiting.
Transfer
For passengers having purchased a complete holiday package, the Air Canada Vacations representative will guide you to your bus or taxi for the transfer to your accommodation. Air only passengers must arrange their own transfers by taxi or bus.
Hotel check in
Upon arrival at your hotel, please identify yourself at the front desk with your Air Canada Vacations voucher. You will then be assigned your accommodation. Most hotel check ins are between 2:00 PM – 4:00 PM. It is recommended to pack essential items in your carry on luggage.
Your departure from destination
Departure information
The day before you leave and the day of departure, remember to consult the Air Canada Vacations bulletin board or binder in your hotel for details on your departure procedures and return flight. Should there be a flight change, information would be posted in the bulletin board/binder the day of departure.
Hotel check out
Hotel check out times may vary depending on the property, but generally you must vacate the room by 12:00 (noon). For passengers with late flights, every effort will be made to provide you with a hospitality room, however, this cannot be guaranteed particularly during high season.
Duty-free Shopping
Duty free shops are located either at the airport. After an absence of 7 days or more, Canadian residents are permitted to return with a maximum of $750 CDN of merchandise per trip without paying duty. Each time you leave Canada for at least 48 hours, you are eligible to declare up to $200 CDN of merchandise. A written declaration may be requested. Each adult is allowed 1.1 litre (40oz.) of liquorr, 200 cigarettes, 200 tobacco sticks, 50 cigars or 50 cigarillos, and 200 grams manufactured tobacco. To calculate the number of days absent, do not count the day you left Canada, but include the day you return.If you include cigarettes, tobacco sticks and loose tobacco in your personal exemption allowance, only a partial exemption will apply. You will have to pay a minimum duty on these products unless they are marked “Canada - Duty paid”. Canadian made products sold at a duty-free shop will be marked in this way.
Airport check in
Procedures are the same as for departure from Canada.
During your holiday
Customer Care
To reach Air Canada Vacations Customer Care, call toll-free 001 800 514-0097 or e-mail us at: prevoyageclientele@vacv.com. We are at your service seven days a week: from 8 a.m. to 9 p.m. Monday to Friday and from 8 a.m. to 6 p.m. Saturday and Sunday, eastern time.
Local Air Canada Vacations office
Air Canada Vacations is represented by Best Day Tours in Cancun and the Mayan Riviera See the Air Canada Vacations bulletin board or binder in the hotel for the representative’s schedule. Should you require their services please call:
Air Canada Vacations office
Telephone: 011 52 998 881 1376
Fax: 011 52 998 881 1377
Long distance calls
Please note if placing the call from your hotel room, ask the hotel operator about connection service charges. Using a pay phone will avoid these service charges from the hotel.
Emergency
You can ask for a doctor or dentist through your hotel. Please contact your Air Canada Vacations representative if you require assistance. Keep all your receipts.
Banking
Banking hours are normally from 9:00 a.m. to 2:30 p.m. weekdays only. Some branches are open in the afternoon from 4:00 p.m. to 6:00 p.m. and on the weekends. Please check at your hotel for the hours of the nearest branch office. Visitors are likely to find easy access to ATM’s throughout Mexico, which only dispense pesos. You can also change money at a convenient casa de cambio (Money Exchange House). They are open longer hours than the banks and provide quick service, but you require photo ID. Hotels also exchange dollars but they normally give you the lowest rates.
Currency
The Mexican currency is the Peso. Travellers cheques are honoured by most hotels and stores. US dollars are accepted.
Credit cards
Credit cards such as Visa, American Express and MasterCard are widely accepted.
Shopping
Most shopping malls are open from 9:00 a.m. to 7:00 p.m. We also recommend that you visit traditional Mexican markets where it is common practice to bargain. Best buys include silver, pottery handicrafts, woven fabrics and tequila.
Public transportation
The local buses are a very convenient and economical way to get around town in Cancun. In the Mayan Riviera, there is a bus route between Playa del Carmen and Tulum every 20 minutes, and between Cancun and Playa del Carmen every 10 minutes, from 6:00 a.m. to 12:00 a.m. Taxis are readily available in Mexico and are fairly reasonably priced. However, we recommend that you confirm the fare with the taxi driver before boarding it. Almost all hotels have a taxi price board either in, or just outside the lobby area where you can get an idea of prices
Car rental
Available through your Air Canada Vacations Representative. Renter must be over 25 years of age and possess a valid driver’s license and a major credit card.
Sightseeing
Optional excursions are a great way to enhance your Air Canada Vacations holiday. Choose from a wide variety of activities and excursions available at your destination. For more information or to reserve your excursion, please see our local Air Canada Vacations Representative or Ground Handler Partner.
Tipping
In Mexico you should give a 15% tip in restaurants or bars. It is also common to tip bellboys and chambermaids.
Water
Tap water is not recommended to drink. Please use bottled water. Water served in hotel bars and restaurant is safe to drink.
Electricity
110V, same as Canada.
Language
Spanish. English widely spoken in tourist areas.
Religion
Roman Catholicism is the predominant religion, but other religions are represented. For more information please contact your Air Canada Vacations representative or your hotel front desk.
Time zone
When it is noon in Cancun, it is
2:00 p.m. in Halifax
1:00 p.m. in Montreal or Toronto
12:00 (noon) in Winnipeg
11:00 a.m. in Calgary
10:00 a.m. in Vancouver
The above times are for the winter season only and do not take into account Daylight Savings time.