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Cologne
Where the world feels at home
Before you leave Canada
Entry requirements
It is your sole responsibility to ensure that you - and any child travelling with you - have all the travel documents necessary to enter in, or transit through, each country on your itinerary. Please ensure you verify the requirements for each country as the required documents for the outbound portion of your travel may differ from those required on the return.
Please refer to aircanada.com for complete information on travel requirements and regulation.
Baggage
Please refer to aircanada.com for baggage Information.
Airport check-in
It is recommended that you present yourself at the airport counter of the airline indicated on your e-ticket. Please refer to aircanada.com for details.
Hotel check-in
Upon arrival at your hotel, please identify yourself at the front desk with your Air Canada Vacations voucher. You will then be assigned your accommodation. Passport must be presented upon check in.
Hotel check in times may vary depending on the property but generally check-in time in most hotels is 3:00PM
During your stay
Need help or assistance with your vacation?
Contact Air Canada Vacations Customer Care
Long distance calls
Telephone calls from your hotel to Canada are expensive and service charges are high. We would suggest you ask your family and friends to call you, while in Germany.
Phone calls are charged per minute, including local calls. Rates vary considerably, depending on time of day and distance. Calls are much cheaper between 18:00-09:00 and all day at weekends and on national public holidays. The lowest rate is between 21:00 and early morning, which applies to long-distance calls in particular.
For international calls, reduced rates are charged for some countries at certain times of day. Please note that calling from a mobile has different and usually higher tariffs.
One of the cheapest ways to keep in touch with your family and friends is to use an international prepaid calling card
Emergency
You can ask for a doctor or a dentist through your hotel. Keep all your receipts.
Tourists requiring urgent medical care should go to the nearest hospital emergency room (airports and many train stations also have medical teams and first aid facilities).
Banking
In general banks are open from 08:30 or 09:00 until 16:00. On Wednesdays smaller branches are often closed, and larger banks may close at 13:00. Banks frequently stay open until 18:30 on Thursdays
Currency
The German currency was previously the deutschmark, but it is now the Euro
Getting around
Bus
The Kolner Verkehrs-Betriebe (KVB) ensures convenient and fast travel around town. Most local train stations are linked to tram stops and are equipped with live departure boards. Almost all KVB trams and buses are provided with ticket machines. You can pay with coins or Geldkarte money card/e-purse. Tickets are also available at ticket machines next to public transport stops and at any KVB travel desk.
Train
With its inter-capital and high-speed connections to Amsterdam, Berlin, Brussels, Hamburg, London and Paris, Cologne’s central rail station Koln Hauptbahnhof is one of Europe’s most important rail network hubs.
Taxi
Take an off-white taxi or a licensed mini-cab to get you quickly around the city. There are usually taxis queuing at Cologne Central Station, Koln Hauptbahnhof and at Koln Bonn Airport. You will also find them at designated ranks located in prominent places, such as rail stations, tram and bus stops or large hotels. Off-white taxis must be equipped with metres. Cologne’s taxi drivers are obliged to apply the basic tariff of € 2.20 plus extra charges for each kilometre driven. These charges are subject to the distance, day or night, Sunday or public holiday tariffs and waiting times. Drivers are not obliged to wait for more than 15 minutes. For distances exceeding 65 or 69 kilometres you may agree on a flat rate with the driver. You may tip taxi drivers or round up to the full Euro amount.
Sightseeing
Optional excursions are a great way to enhance your Air Canada Vacations holiday. Choose from a wide variety of activities and excursions available at your destination. For more information or to reserve your excursion, please see our activities section
Tipping
In Germany, service is usually included in your restaurant bill, but it is widely considered appropriate to give a 10 percent tip. The easiest way is to round the sum of the bill up and include the tip
Water
The tap water in Germany is generally safe to drink, but the Germans usually don’t drink it, restaurants will not serve you a free glass of German water. The only water you can get at a restaurant will be bottled water with carbonation, or bottled water without carbonation
Electricity
Electricity in Germany is 230 Volts, alternating at 50 cycles per second. If you travel to Germany with a device that does not accept 230 Volts at 50 Hertz, you will need a voltage converter.
Shopping
Cologne’s Schildergasse is Europe’s most popular shopping mall; bustling with over 17,196 visitors per hour.
One of Germany’s favourite addresses, the adjoining Hohe Strasse could take the twelfth position in the European shopping ranking.
Want a quick browse or shop till you drop? Discover Cologne’s bustling passages: the charming Opernpassage or busy Neumarktgalerie. Don’t miss the Central Station Colonaden before returning home by train.
Christmas Markets
Advent magic spreads throughout Cologne’s Old Town when seven idyllic Christmas markets open their brightly illuminated gates in late November. More than 160 stalls offer a large selection of traditional goods and handcrafted gifts. Each one has its own flair. Their sparkling lights and peaceful atmosphere attract millions of visitors from all over the world every year.
Language
The official language of Germany is Standard German, with over 95% of the country speaking Standard German or German dialects as their first language. Most Germans also learn English as their first foreign language in school.
Religion
Most of Germany practices Christianity (62%). The two major denominations in Germany today are the Lutheran Church and Roman Catholicism. The Lutheran Church is the largest denomination in Germany.
Time zone
Germany is in the Central European Time Zone. Central European Standard Time (CET) is 1 hours ahead of Greenwich Mean Time (GMT+1).
Your Departure from Destination
Hotel check out
Hotel check out times may vary depending on the property but generally you must vacate the room by 11:00 AM.
Duty-free allowance
Please refer to the Canada Border Services Agency for complete information.
Airport check in
It is recommended that you present yourself at the airport counter of the airline indicated on your e-ticket. Please refer to aircanada.com for details.
Customer Care
For inquiries relating to extension of stay or change or hotel changes, please contact Air Canada Vacations Customer Care.
Entry requirements
It is your sole responsibility to ensure that you - and any child travelling with you - have all the travel documents necessary to enter in, or transit through, each country on your itinerary. Please ensure you verify the requirements for each country as the required documents for the outbound portion of your travel may differ from those required on the return.
Please refer to aircanada.com for complete information on travel requirements and regulation.
Baggage
Please refer to aircanada.com for baggage Information.
Airport check-in
It is recommended that you present yourself at the airport counter of the airline indicated on your e-ticket. Please refer to aircanada.com for details.
Hotel check-in
Upon arrival at your hotel, please identify yourself at the front desk with your Air Canada Vacations voucher. You will then be assigned your accommodation. Passport must be presented upon check in.
Hotel check in times may vary depending on the property but generally check-in time in most hotels is 3:00PM
During your stay
Need help or assistance with your vacation?
Contact Air Canada Vacations Customer Care
Long distance calls
Telephone calls from your hotel to Canada are expensive and service charges are high. We would suggest you ask your family and friends to call you, while in Germany.
Phone calls are charged per minute, including local calls. Rates vary considerably, depending on time of day and distance. Calls are much cheaper between 18:00-09:00 and all day at weekends and on national public holidays. The lowest rate is between 21:00 and early morning, which applies to long-distance calls in particular.
For international calls, reduced rates are charged for some countries at certain times of day. Please note that calling from a mobile has different and usually higher tariffs.
One of the cheapest ways to keep in touch with your family and friends is to use an international prepaid calling card
Emergency
You can ask for a doctor or a dentist through your hotel. Keep all your receipts.
Tourists requiring urgent medical care should go to the nearest hospital emergency room (airports and many train stations also have medical teams and first aid facilities).
Banking
In general banks are open from 08:30 or 09:00 until 16:00. On Wednesdays smaller branches are often closed, and larger banks may close at 13:00. Banks frequently stay open until 18:30 on Thursdays
Currency
The German currency was previously the deutschmark, but it is now the Euro
Getting around
Bus
The Kolner Verkehrs-Betriebe (KVB) ensures convenient and fast travel around town. Most local train stations are linked to tram stops and are equipped with live departure boards. Almost all KVB trams and buses are provided with ticket machines. You can pay with coins or Geldkarte money card/e-purse. Tickets are also available at ticket machines next to public transport stops and at any KVB travel desk.
Train
With its inter-capital and high-speed connections to Amsterdam, Berlin, Brussels, Hamburg, London and Paris, Cologne’s central rail station Koln Hauptbahnhof is one of Europe’s most important rail network hubs.
Taxi
Take an off-white taxi or a licensed mini-cab to get you quickly around the city. There are usually taxis queuing at Cologne Central Station, Koln Hauptbahnhof and at Koln Bonn Airport. You will also find them at designated ranks located in prominent places, such as rail stations, tram and bus stops or large hotels. Off-white taxis must be equipped with metres. Cologne’s taxi drivers are obliged to apply the basic tariff of € 2.20 plus extra charges for each kilometre driven. These charges are subject to the distance, day or night, Sunday or public holiday tariffs and waiting times. Drivers are not obliged to wait for more than 15 minutes. For distances exceeding 65 or 69 kilometres you may agree on a flat rate with the driver. You may tip taxi drivers or round up to the full Euro amount.
Sightseeing
Optional excursions are a great way to enhance your Air Canada Vacations holiday. Choose from a wide variety of activities and excursions available at your destination. For more information or to reserve your excursion, please see our activities section
Tipping
In Germany, service is usually included in your restaurant bill, but it is widely considered appropriate to give a 10 percent tip. The easiest way is to round the sum of the bill up and include the tip
Water
The tap water in Germany is generally safe to drink, but the Germans usually don’t drink it, restaurants will not serve you a free glass of German water. The only water you can get at a restaurant will be bottled water with carbonation, or bottled water without carbonation
Electricity
Electricity in Germany is 230 Volts, alternating at 50 cycles per second. If you travel to Germany with a device that does not accept 230 Volts at 50 Hertz, you will need a voltage converter.
Shopping
Cologne’s Schildergasse is Europe’s most popular shopping mall; bustling with over 17,196 visitors per hour.
One of Germany’s favourite addresses, the adjoining Hohe Strasse could take the twelfth position in the European shopping ranking.
Want a quick browse or shop till you drop? Discover Cologne’s bustling passages: the charming Opernpassage or busy Neumarktgalerie. Don’t miss the Central Station Colonaden before returning home by train.
Christmas Markets
Advent magic spreads throughout Cologne’s Old Town when seven idyllic Christmas markets open their brightly illuminated gates in late November. More than 160 stalls offer a large selection of traditional goods and handcrafted gifts. Each one has its own flair. Their sparkling lights and peaceful atmosphere attract millions of visitors from all over the world every year.
Language
The official language of Germany is Standard German, with over 95% of the country speaking Standard German or German dialects as their first language. Most Germans also learn English as their first foreign language in school.
Religion
Most of Germany practices Christianity (62%). The two major denominations in Germany today are the Lutheran Church and Roman Catholicism. The Lutheran Church is the largest denomination in Germany.
Time zone
Germany is in the Central European Time Zone. Central European Standard Time (CET) is 1 hours ahead of Greenwich Mean Time (GMT+1).
Your Departure from Destination
Hotel check out
Hotel check out times may vary depending on the property but generally you must vacate the room by 11:00 AM.
Duty-free allowance
Please refer to the Canada Border Services Agency for complete information.
Airport check in
It is recommended that you present yourself at the airport counter of the airline indicated on your e-ticket. Please refer to aircanada.com for details.
Customer Care
For inquiries relating to extension of stay or change or hotel changes, please contact Air Canada Vacations Customer Care.
