Air Canada Vacations

Before you leave Canada

Entry requirements

It is your sole responsibility to ensure that you - and any child travelling with you - have all the travel documents necessary to enter in, or transit through, each country on your itinerary. Please ensure you verify the requirements for each country as the required documents for the outbound portion of your travel may differ from those required on the return.

Please refer to aircanada.com for complete information on travel requirements.

Baggage
For up-to-date information, please refer to aircanada.com/baggage.

Airport check-in
It is recommended that you present yourself at the airport counter of the airline indicated on your voucher 3 hours prior to departure. Air Canada representatives are available to assist you, or you may contact an Air Canada Vacations representative at 1-800-296-3408.

Your arrival at destination

Transportation from airport to hotel
Return transfers are included with your holiday package.

A local representative will meet your flight and assist you with ground transportation once you have gone through immigration and customs. Look for representatives from Air Canada Vacations holding red signs.

Air only passengers must arrange their own transfers.

If you are staying at The Westin, St. John, your ground and ferry transportation to the hotel on St. Croix are both included. After claiming your luggage, please proceed to The Westin Airport Lounge located near the baggage claim area. The Welcome Desk staff there will assist you.


Hotel check-in
Upon arrival at your hotel, please identify yourself at the front desk with your Air Canada Vacations voucher. You will then be assigned your accommodation. Passport must be presented upon check-in.

Hotel check-in times may vary depending on the property but generally check-in time is 3 p.m.


During your holiday
Need help or assistance with your vacation?
To reach Air Canada Vacations Customer Care, call toll-free 800 296-3408 or e-mail us at prevoyageclientele@vacv.com.

We are at your service seven days a week from 8 a.m. to 9 p.m., Monday to Friday and from 8 a.m. to 6 p.m. Saturday and Sunday, eastern time.

Long distance calls
Telephone calls from your hotel to Canada are very expensive and service charges are high. Using a pay phone will avoid these service charges from the hotel. We would suggest you ask your family and friends to call you while in the US Virgin Islands.

Emergency
You can ask for a doctor or a dentist through your hotel. Keep all your receipts.

Please contact your local representative if you require assistance.

Banking
Business hours: Monday to Friday from 9 a.m. to 3 p.m.

Currency
The US Virgin Islands currency is the US Dollar.  If you need to change money, you can do so at the airports or at local banks.


Credit cards
American Express, Travellers Cheques, Visa and MasterCard are generally honoured.

Local transportation
There are buses and taxis available to the main towns and resorts. Taxis are a popular transportation choice for visitors to St. Thomas. While there isn't a standard type of taxi vehicle, the most popular are vans, open air safaris (converted trucks with bench seating) and SUVs. Taxis on St. Thomas are not metered; rates are per person and per destination and are set by the VI Taxicab Division. 
 
Car rental
Renting a car is the best way to see the whole island at your own pace. St. Thomas has several rental agencies to choose from. Rental agencies are conveniently located at the airport, in Charlotte Amalie, at large hotels and within walking distance of the main cruise ship dock in Havensight.
 
Sightseeing
Optional excursions are a great way to enhance your Air Canada Vacations holiday. Choose from a wide variety of activities and excursions available at your destination.

Tipping
15%-20% for quality service at restaurants, bars, tours, activities and domestic service at resorts/villas. Some hotels and restaurants automatically add a service charge and for parties over 6 people at restaurants, the tip is almost always added automatically; so be sure to check your bill.

Water
Although tap water is safe to drink in your hotels, we recommend that you drink bottled water, especially when outside of your hotel.

Electricity
120V, 60Hz. Two-flat-pin plugs are standard

Shopping
Stores are open Monday through Saturday, including holidays: 9 a.m. – 5 p.m.
Sunday hours: Stores usually close at 1 p.m. Some stores don’t open at all. However, if there are a number of ships in port stores may stay open longer.

Language
Official language spoken is English. Other languages spoken are Spanish Creole and French Creole

Religion
The majority of the people in the United States Virgin Islands belong to Christian churches: Baptist, Roman Catholic and Episcopalian.

Your departure from destination

Departure information
The day before you leave, we recommend that you call the following number to make sure that there are no last-minute flight changes: 1 888-422-7533.

Hotel checkout
Hotel checkout times may vary depending on the property but generally you must vacate the room by 11 a.m.
 

Duty-free shopping exemptions
For complete information on your allowance, please refer to the Canada Border Services Agency.

Airport check-in
Procedures are the same as for departure from Canada.

Customer Care
To extend your stay or change your accommodations, contact Air Canada Vacations Customer Care.