Air Canada Vacations

Before You Leave Canada

Entry requirements

It is your sole responsibility to ensure that you - and any child travelling with you - have all the travel documents necessary to enter in, or transit through, each country on your itinerary. Please ensure you verify the requirements for each country as the required documents for the outbound portion of your travel may differ from those required on the return.

Please refer to aircanada.com for complete information on travel requirements and regulation.

Baggage

Please refer to aircanada.com for baggage Information:

Airport check-in

It is recommended that you present yourself at the airport counter of the airline indicated on your e-ticket.  Please refer to aircanada.com for details.

Hotel check-in

Upon arrival at your hotel, please identify yourself at the front desk with your Air Canada Vacations voucher. You will then be assigned your accommodation. Passport must be presented upon check in.
Hotel check in times may vary depending on the property but generally check-in time in most hotels is 3:00PM

During your stay

Need help or assistance with your vacation?
Contact Air Canada Vacations Customer Care

Your arrival at destination
Transportation from airport to Vienna

City Airport Train CAT
The City Airport Train is the nonstop connection between the station Wien Mitte / Landstraße and Vienna International Airport. The ride takes approx. 16 min. From the station Wien Mitte / Landstraße you have access to the underground lines U3 and U4.
If you are using the CAT you can check in your luggage at the City Air Terminal at the station Wien Mitte / Landstraße.

Schnellbahn S7
The S7 is the regional railroad connection of the Austrian Federal Railways between the Vienna International Airport and Vienna. the journey time from and to the station Wien Mitte / Landstraße is about 24 min respectively, because the S7 stops at several stations along the way.


You have good access to the public transport network of Vienna at the stations Wien Mitte / Landstraße (underground lines U3 and U4), Wien Nord / Praterstern (underground line U1) and Handelskai (underground line U6).

Airport bus of the Vienna AirportLines
The Vienna AirportLines operate several bus lines between Vienna and the Vienna International Airport.
Wien Schwedenplatz - Vienna International Airport
This line operates 24 hours a day and the trip takes approx. 20 min. From Schwedenplatz you have access to the underground lines U1 and U4.

Kagran - UNO City / Vienna International Center (VIC) - Vienna International Airport
The trip takes approx. 20 - 45 min. (depending where you get on or off the bus). From Vienna International Center you have access to the underground line U1. The Vienna International Center is also one of the main conference venues. In that case you can go by bus directly from the airport to the conference or vice versa.

The bus stops also at the underground station "Donaumarina", where you have access to the underground line U2.
The bus goes to Kagran where you have also access to the underground line U1. Furthermore it is possible to get on or off the bus at Hotel Hilton Vienna Danube, at Hotel Park Inn, at Hotel NH Danube City, at Hotel Donauzentrum or at Hotel Lenas Donau along this route.

Taxi
Taxis are waiting right in front of the arrival building of the airport. The fare depends on the destination in Vienna and is approx. 30.00 - 40.00 €.

Car rental
For even greater independence and mobility you can also rent a car at the airport

Hotel check-in

Upon arrival at your hotel, please identify yourself at the front desk with your Air Canada Vacations voucher. You will then be assigned your accommodation. Passport must be presented upon check in.
Hotel check in times may vary depending on the property but generally check-in time in most hotels is 3:00PM.

During your stay

Need help or assistance with your vacation?
Contact Air Canada Vacations Customer Care: http://www.aircanadavacations.com/en/contact_us#Support_During_Travel

Long distance calls

Calling Canada from your mobile phone will be expensive, followed by a fixed line (home or public telephone booth) call. In many cases the most economic possibility is using a long distance calling card bought at a Trafik or a small telco store

Emergency

You can ask for a doctor or a dentist through your hotel.  Keep all your receipts. 
Tourists requiring urgent medical care should go to the nearest hospital emergency room (airports and many train stations also have medical teams and first aid facilities).

Banking

Banking hours often differ from bank to bank and also branch to branch.  Banks in Vienna are usually open Mon to Wed, Fri 8:00 am – 3:00 pm, Thu 8:00 am – 5:30 pm; some branches are closed 12:30 – 1:30 pm. In the center of the city many banks are open continuously from Mon to Wed, Fri 8:30 am – 3:00 pm, Thu 8:30 am – 5:30 pm.

Currency
Austria is a member of the EURO currency area. The euro is divided into 100 cents

Getting around

The best way to visit Vienna's sights and discover the city on your own is by public transport; underground, trams, buses and rapid transit.
The Vienna Card is the best way to take advantage of the extensive network of subway trains (which run till shortly after midnight), streetcars and buses.
The subway lines in Vienna run on weekdays from about 5 a.m. to about midnight. On weekends and on the eve of public holidays, the subway trains also run through the night.

Most tram and bus services end before midnight. You can also find the exact timetables of all Vienna lines, together with the timings of the first and last train for each station, on the Wiener Linien website. During the night-time hours, night buses cover the major routes in Vienna. You can also use the night buses at no extra charge with all tickets issued by Wiener Linien.


Apart from public transport, you can also discover Vienna by bicycle and from the water on the Danube Canal.

Sightseeing

Optional excursions are a great way to enhance your Air Canada Vacations holiday. Choose from a wide variety of activities and excursions available at your destination. For more information or to reserve your excursion, please see our activities section.

Tipping

The only people you really must tip are taxi drivers and restaurant or bar staff. If you don't tip them, it's considered a sign that you were very dissatisfied with the food, drink or journey.
When tipping, normally add 5% to 15% to the bill so it's rounded up to a convenient number. So if the bill is 9 Euro, round up to 10. If it's 25, round up to 27. It's flexible.
In cafes, bars and restaurants, you pay the tip in the initial amount you hand over. Don't pay the bill and then leave behind some change or give back a note.

Water
95% of Vienna's water comes through two pipelines direct from the alps. As a result, the tap water is very high quality, low in nitrogen and has no measurable pesticide residues

Electricity

In Vienna electrical current is 220 volts/50Hz and the European round 2-pin plugs are standard. Americans and Canadians with 110V equipment will need a transformer which changes the voltage and an adapter to fit Austrian sockets. 

Shopping

When it comes to shopping, Vienna has something to offer everyone. From large fashion chains to small boutiques, from elegant flagship stores to famous brands. Shopping streets and pedestrian zones offer luxury goods and good values – at jeweller’s shops as well as antique stores, art stores, and fashion designer boutiques.

Language

The official language in Austria is German. There are many differences between German and Austrian German, but these differences are generally just particular words.  English is the number one foreign language Austrians learn and speak, but you may come across people who understand French, Italian, or Spanish too.

Religion

About 78% of the people are Roman Catholic; 5% belong to the Lutheran Church (Ausburger and Helvetic Confessions); and 17% belong to other or no religious groups, including Islam (2%). 

Time zone

UTC/GMT +2 hours. This time zone changed to daylight saving time (DST) at 2:00 AM on Sunday, March 27, 2011. The GMT offset is currently UTC/GMT +2 hours (CEST). It will change back to standard time at 3:00 AM on Sunday, October 30, 2011. The new GMT offset will be UTC/GMT +1 hours (CET).

Your Departure from Destination

Hotel check out

Hotel check out times may vary depending on the property but generally you must vacate the room by 11:00 AM.

Duty-free allowance

Please refer to following link for complete information from the Canada Border Services Agency 

Airport check in

It is recommended that you present yourself at the airport counter of the airline indicated on your e-ticket. Please refer to aircanada.com for details.

Customer Care

For inquiries relating to extension of stay or change or hotel changes, please contact Air Canada Vacations Customer Care.