Frequently asked questions
These are the most frequently asked questions about Air Canada Vacations’ products and services. Should you have further questions, please consult other sections using the sitemap.
Login/Security
- Do I have to be a member to shop for availability and prices?
- Does your website use cookies?
- How confidential is my personal information?
Aeroplan®
- What is Aeroplan®?
- Can I earn Aeroplan® Miles with my Air Canada Vacations purchases?
- How do I join Aeroplan®?
- How can I redeem my Aeroplan® Miles for my purchases with Air Canada Vacations?
Online Booking
- How do I verify if my vacation package is available and how much it costs?
- How will I get my tickets?
- Is it safe to use my credit card online?
- How do I know if my reservation is confirmed?
- If I don't receive a confirmation e-mail after I make a reservation, what should I do?
- What happens if I need to change or cancel my reservation?
- Can I add additional passengers after my booking is confirmed?
During Your Trip
- Does Air Canada Vacations offer travel insurance?
- How do I book tours or activities once I'm already at my resort?
- If I need assistance during my trip, what do I do?
- If I am not satisfied with some aspect of my trip what can I do?
Helpful Information
- If there's an issue with my ticket, what do I do?
- If I have some questions, who can I contact?
- How do I reach an Air Canada Vacations Customer Care Representative?
- What is Air Canada's baggage allowance?
- What travel documents do I need for my trip?
- Why is my package price different when I try to book, than when I shop?
Login/Security
Do I have to be a member to shop for availability and prices?
No
Does your website use cookies?
Yes, in order to provide you with a better user experience.
How confidential is my personal information?
Air Canada Vacations' Privacy Policy ensures that your personal information is not shared with third parties. For more information, please consult Security & Privacy.
Aeroplan®
What is Aeroplan®?
Air Canada's frequent flyer program, Aeroplan® is Canada's most popular loyalty program. Over 6 million members earn Miles on flights and hotels that are redeemable toward reward travel to destinations served by Air Canada, Jazz and Star Alliance. Aeroplan® Miles are awarded with every Air Canada Vacations purchase. For more information or assistance, visit Aeroplan.com.
Can I earn Aeroplan® Miles with my Air Canada Vacations purchases?
Yes. With the purchase of flight-inclusive packages, travelers earn Aeroplan® Miles on Air Canada flights based on actual distance flown. What's more, in most cases, Miles accumulated are also Air Canada Status Miles which qualify for Air Canada Top-Tier Status.
How do I join Aeroplan®?
Becoming an Aeroplan® member is easy and free! Simply complete the Aeroplan® Enrolment Form at Aeroplan.com to receive your Aeroplan membership number and start earning Miles for purchases you make with Air Canada Vacations.
How can I redeem my Aeroplan® Miles for my purchases with Air Canada Vacations?
Packages are available for purchase with a combination of cash and redemption of 12,000, 29,500, 59,000, 85,000, or 170,000 miles.
To redeem your Aeroplan Miles towards Air Canada Vacations packages:
- Log on to aeroplan.com using your Aeroplan number and password
- Go to "Use Your Miles" and click "Travel"
- Click "Vacation Package"
- Click on “Go” under "Air Canada Vacations packages"
- You will be sent to our site as an Aeroplan member
- Select the package that you want and click “Check prices and availability”
- Enter your travel dates and click “Check prices and availability”
- Select the number of Aeroplan Miles you wish to redeem above the resort details and complete the booking.
Please make sure that you have sufficient Aeroplan Miles before you proceed with the booking. If you do not have enough Miles, your booking will not be confirmed. You will get an error message and the funds on your credit card will be held for approximately 10 days.
Online Booking
How do I verify if my vacation package is available and how much it costs?
All searches only yield options that are available.
From your search results, choose the option you want then click “Choose & Continue.” Pick your room category and/or modify your flight information if you wish, then click “Continue.” The next page shows the total cost for your package.
How will I get my tickets?
All travel documentation is issued electronically. eTickets and hotel vouchers will be sent to you as attachments in separate e-mails. Download and print all the attachments. Present your printed eTicket(s) at the airport and/or printed voucher(s) at your destination. Travel documentation will be issued 30 days prior to departure provided full payment has been received by Air Canada Vacations. When bookings are made less than 30 days prior to departure, eTicket(s) and voucher(s) will be issued within 48 hours of booking.
Is it safe to use my credit card online?
Yes. Regulations governing credit card usage apply to all online transactions. The security of your credit card transaction on aircanadavacations.com is protected by SSL technology protocols and normal private network security systems. SSL technology scrambles your credit card information BEFORE it even gets to the net. This renders internet purchases as safe as telephone purchases.
How do I know if my reservation is confirmed?
Your confirmation number will appear on the final screen once you've completed the online booking process. The same number will also be sent to you as part of a confirmation e-mail. To see your online bookings, you can also click «View Booking» on the Travel Info page.
If I don't receive a confirmation e-mail after I make a reservation, what should I do?
Call toll-free in Canada 1 866 529-2079 for assistance.
What happens if I need to change or cancel my reservation?
Please refer to Air Canada Vacations Amendment and Cancellation policies outlined under Terms & Conditions.
Can I add additional passengers after my booking is confirmed?
Yes. Call toll-free in Canada 1 866 529-2079 for assistance.
During Your Trip
Does Air Canada Vacations offer travel insurance?
It is strongly recommended that you purchase holiday insurance available through Air Canada Vacations at time of booking. Air Canada Vacations offers both trip cancellation insurance and all-inclusive (emergency health and trip cancellation) coverage. Please refer to Air Canada Vacations Insurance page for more information.
How do I book tours or activities once I'm already at my resort?
Please consult the Air Canada Vacations binder or bulletin board located in the lobby of your resort for a listing of all activities and tours available to you at your destination as well as a schedule of when and where you can meet with your Air Canada Vacations destination representative who will be pleased to assist you once you are ready to book.
If I need assistance during my trip, what do I do?
Either consult your Air Canada Vacations destination representative or call Customer Care. From most destinations call toll-free 1 800 296-3408. From Costa Rica dial 0 800 015-0382. From Mexico call 001 800 514-3408. From Cuba, Grand Cayman and St. Lucia, please contact your Air Canada Vacations destination representative. Note: to know how to contact your Air Canada Vacations destination representative as well as where and when they will be at your resort, please consult the Air Canada Vacations binder or bulletin board located in the lobby of your resort.
If I am not satisfied with some aspect of my trip what can I do?
Any abnormal incidents including injuries, service cancellation or problem, or dissatisfaction must be reported to Customer Care department during the event to allow us an opportunity to rectify the situation or provide assistance. All claims must be addresses to Air Canada Vacations in writing, and will be taken into consideration upon receipt.
Helpful Information
If there's an issue with my ticket, what do I do?
Call toll-free in Canada 1 866 529-2079 for assistance.
If I have some questions, who can I contact?
Call toll-free in Canada 1 866 529-2079 for assistance.
How do I reach an Air Canada Vacations Customer Care Representative?
To reach an Air Canada Vacations Customer Care, representative from most destinations call toll-free 1 800 296-3408. From Costa Rica dial 0 800 015-0382. From Mexico call 001 800 514-3408. From Cuba, Grand Cayman and St. Lucia, please contact your Air Canada Vacations destination representative. Note: to know how to contact your Air Canada Vacations destination representative as well as where and when they will be at your resort, please consult the Air Canada Vacations binder or bulletin board located in the lobby of your resort.
What is Air Canada's baggage allowance?
Please refer to aircanada.com for Baggage Information.
What travel documents do I need for my trip?
Entry requirements for Canadians are outlined on the main page for each destination under Useful Info. Other travelers should consult the consulate or embassy of their destination of choice and/or visit voyage.gc.ca for more information.
Why is my package price different when I try to book, than when I shop?
Prices displayed throughout aircanadavacations.com, including in search results, are initial estimates per person based on two adults sharing accommodations. Actual prices will be displayed once you have finalized your specific details (number of passengers, preferred room category, etc.)