Air Canada Vacations

Before leaving Canada

Entry requirements

It is your sole responsibility to ensure that you - and any child travelling with you - have all the travel documents necessary to enter in, or transit through, each country on your itinerary. Please ensure you verify the requirements for each country as the required documents for the outbound portion of your travel may differ from those required on the return.

Please refer to aircanada.com for complete information on travel requirements.

Baggage

Please refer to www.aircanada.com for Baggage Information.

Airport check in

It is recommended that you present yourself at the airport counter of the airline indicated on your voucher 3 hours prior to departure. Air Canada representatives are available to assist you, or you may contact an Air Canada Vacations representative at 1-800-296-3408.

Your arrival at destination

Airport procedures

A Bo Tours Representative will assist once you have gone through immigration and customs. Please meet them at the taxi stand.

Transfer

Return transfers are included with your holiday package If you purchased a flight only, transfers are extra.

Hotel check in

Upon arrival at your hotel, please identify yourself at the front desk with your Air Canada Vacations voucher. You will then be assigned your accommodation. The majority of hotels’ check in is between 2:00 PM & 4:00 PM. It is recommended to pack essential items in your carry on luggage.

Your departure from destination

Departure information

The day before you leave, consult the Air Canada Vacations bulletin board in your hotel lobby, for details on your departure procedures and return flight. At hotels which do not allow bulletin boards, please inquire about last minute changes at the hotel front desk.

Hotel check out

Hotel check out times may vary depending on the property but generally you must vacate the room by 12:00 (noon). For passengers with late flights, every effort will be made to provide you with a hospitality room, however, this cannot be guaranteed, particularly during high season.

Duty-free Shopping

Duty-free shops are located either at the airport or in town. After an absence of 7 days or more, Canadian residents are permitted to return with a maximum of $750 CDN of merchandise per trip without paying duty. Each time you leave Canada for at least 48 hours, you are eligible to declare up to $200 CDN of merchandise. A written declaration may be requested. Each adult is allowed 1.14 litres (40 oz.) of liquor and one (1) carton of cigarettes. If you include cigarettes, tobacco sticks and loose tobacco in your personal exemption allowance, only a partial exemption will apply. You will have to pay a minimum duty on these products unless they are marked “Canada - Duty paid”. Canadian made products sold at a duty-free shop will be marked in this way.

Airport check in

Procedures are the same as for departure from Canada.

During your holiday

Need help or assistance with your vacation?
Contact our Customer Care department: http://www.aircanadavacations.com/en/contact_us#Support_During_Travel

Local Air Canada Vacations office

In Antigua, Air Canada Vacations is represented by Bo Tours. The local office is open from 8:30 a.m. to 4:00 p.m. from Monday to Thursday, 8:30 a.m. to 12:00 (noon) on Friday and from 9 a.m. to 10:30 a.m. on Saturday. For any emergency, call 268-764-5280.  See the Air Canada Vacations bulletin board in the hotel lobby for the representative’s schedule. Should you require the services of a Bo Tours Representative, please call: 268-462-6632.

Emergency

Medical facilities are available. There is one hospital in St. John’s, Holberton Hospital, which is open 24 hours a day. Please contact your Bo Tours representative at 268-462-6632 if you require assistance. Keep all your receipts.

Banking

Business hours: Monday to Thursday from 8:00 a.m. to 2:00 p.m. and from 8:00 a.m. to 12:00 (noon) and 2:00 p.m. to 4:00 p.m. on Fridays. Some Canadian banks are represented: Royal Bank of Canada, CIBC and Scotia Bank.

Currency

The currency is the Eastern Caribbean dollar whose value is quoted in the business section of major newspapers. US currency is widely accepted. Traveler’s cheques are accepted by most hotels and stores. Canadian currency is accepted by banks.

Credit cards

Credit cards such as American Express, Visa and MasterCard are generally honoured.

Long distance calls

Please note if placing a call from your hotel room, to ask the hotel operator about connection service charges. Using a pay phone will avoid these service charges from the hotel.

Shopping

Stores are open from 9:00 a.m. to 4:30 p.m. Monday to Friday and from 9:00 a.m. to 1:00 p.m. on Saturday. Supermarkets are open until approximately 10:00 p.m. The best buys include rum, perfume, gold and silver jewelry, Antiguan pottery, sea island cotton, crystal, batik and straw goods. Duty-free shopping complex: Heritage Quay.

Local transportation

Taxis are available at all hotels and are the best means of transportation. There is a local bus in nearby villages, but not in the hotel area.

Water

Tap water is safe to drink.

Language

English and dialect.

Car rental

Air Canada Vacations and AVIS* offer you the possibility of a car rental. Kindly contact your Destination Representative for rates and details upon arrival.
*Renter must be over 25 years of age and possess a valid driver’s license and a major credit card.

Tipping

Most restaurants add a service charge of 10% which covers gratuities. If not, tipping is at the client's discretion. A 15% government tax will be added to all restaurant bills.

Electricity

Most Air Canada Vacations hotels operate on 110 volts, 60 cycles, however, some hotels use 220 volts. Converters are available to guests.

Religion

Most religions are represented.

Sightseeing

Optional excursions are a great way to enhance your Air Canada Vacations holiday. Choose from a wide variety of activities and excursions available at your destination. For more information or to reserve your excursion, please see our local Air Canada Vacations Representative or Ground Handler Partner.

Time zone

When it is noon in Antigua, it is
12 p.m. (noon) in Halifax
11 a.m. in Montreal or Toronto
10 a.m. in Winnipeg
9 a.m. in Calgary
8 a.m. in Vancouver
The above times are for the winter season only ; it does not take into account Daylight Savings time.