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Grand Cayman
Where nature, comfort and British elegance come together
Before you leave Canada
Entry requirements
It is your sole responsibility to ensure that you - and any child travelling with you - have all the travel documents necessary to enter in, or transit through, each country on your itinerary. Please ensure you verify the requirements for each country as the required documents for the outbound portion of your travel may differ from those required on the return.
Please refer to aircanada.com for complete information on travel requirements.
Baggage
Please refer to aircanada.com for Baggage Information.
Airport check in
It is recommended that you present yourself at the airport counter of the airline indicated on your voucher 3 hours prior to departure. Air Canada representatives are available to assist you, or you may contact an Air Canada Vacations representative at 1-800-296-3408.
Your arrival at destination
Airport procedures
Once you have cleared immigration and customs proceed to the Tropicana Tours desk located just outside the terminal building. You will then be directed to your transfer vehicle.
Transfer
The Tropicana Tours representative (345-949-0944) will guide you to your bus or taxi for the transfer to your accommodation.
Hotel check in
Upon arrival at your hotel, please identify yourself at the front desk with your Air Canada Vacations voucher. You will then be assigned your accommodation. The majority of hotels’ check in is between 2:00 PM & 4:00 PM. It is recommended to pack essential items in your carry on luggage.
Departure information
Passengers departure information together with phone numbers to reconfirm pick-up times are contained in the welcome envelope.
Hotel check out
Hotel check out times may vary depending on the property but generally you must vacate the room by 12 p.m. (noon). For passengers with late flights, every effort will be made to provide you with a hospitality room, however, this cannot be guaranteed, particularly during high season.
Duty-free Shopping
Duty-free shops are located either at the airport or in town. After an absence of 7 days or more, Canadian residents are permitted to return with a maximum of $750 CAD of merchandise per trip without paying duty. Each time you leave Canada for at least 48 hours, you are eligible to declare up to $200 CAD of merchandise. A written declaration may be requested. Each adult is allowed 1.14 litres (40 oz.) of liquor and one (1) carton of cigarettes. If you include cigarettes, tobacco sticks and loose tobacco in your personal exemption allowance, only a partial exemption will apply. You will have to pay a minimum duty on these products unless they are marked “Canada - Duty paid”. Canadian made products sold at a duty-free shop will be marked in this way.
Airport check in
Procedures are the same as for departure from Canada.
Departure tax
Included in package. No amount to be paid locally.
During your holiday
Customer Care
To reach Air Canada Vacations Customer Care, call toll-free 1 800 296-3408 or e-mail us at: prevoyageclientele@vacv.com. We are at your service seven days a week: from 8 a.m. to 9 p.m. Monday to Friday and from 8 a.m. to 6 p.m. Saturday and Sunday, eastern time.
Local Air Canada Vacations office
In Grand Cayman, Air Canada Vacations is represented by Tropicana Tours. The local office is open from 8 a.m. to 5 p.m. daily. Should you require the services of a Tropicana Tours representative, please call: 345-949-0944.
Emergency
Medical facilities are available. Please contact your Tropicana Tours representative at 345-949-0944 if you require assistance. Keep all your receipts.
Banking
Business hours: Monday to Thursday from 9 a.m. to 4 p.m. and from 9 a.m. to 4:30 p.m. on Friday. Some Canadian banks are represented: Royal Bank of Canada, CIBC, Scotia Bank.
Long distance calls
Please note if placing a call from your hotel room, to ask the hotel operator about connection service charges. Using a pay phone will avoid these service charges from the hotel.
Currency
The currency is the Cayman dollar. US currency is widely accepted. Traveller’s cheques are accepted by most hotels and stores.
Credit cards
Credit cards such as American Express, Visa and MasterCard are generally honoured.
Shopping
Stores are open from 9 a.m. to 5 p.m. Monday to Saturday. The best buys include crystal, treasure coins, linens, rum cakes and jewelry.
Local transportation
Taxis are available at all hotels. There is a good local bus system.
Language
English.
Car rental
Air Canada Vacations and AVIS* offer you the possibility of a car rental. Kindly contact your Destination Representative for rates and details upon arrival.
*Renter must be over 25 years of age and possess a valid driver’s license and a major credit card. Remember to drive on the left in Grand Cayman. A temporary permit is required - obtained at car rental agency upon presentation of a valid driver’s license and required fee (approx. $7.50 US).
Tipping
Most restaurants add a service charge of 15% which covers gratuities. If not, tipping is at the client’s discretion.
Electricity
Air Canada Vacations' hotels operate on 110 volts, 60 cycles.
Religion
Most religions are represented. For more information, consult your hotel front desk or your Tropicana Tours representative.
Sightseeing
Optional excursions are a great way to enhance your Air Canada Vacations holiday. Choose from a wide variety of activities and excursions available at your destination. For more information or to reserve your excursion, please see our local Air Canada Vacations Representative or Ground Handler Partner.
Time zone
When it is noon in Grand Cayman, it is
2 p.m. in Halifax
1 p.m. in Montreal or Toronto
12 p.m. (noon) in Winnipeg
11 a.m. in Calgary
10 a.m. in Vancouver
The above times are for the winter season only ; it does not take into account Daylight Savings time.
Entry requirements
It is your sole responsibility to ensure that you - and any child travelling with you - have all the travel documents necessary to enter in, or transit through, each country on your itinerary. Please ensure you verify the requirements for each country as the required documents for the outbound portion of your travel may differ from those required on the return.
Please refer to aircanada.com for complete information on travel requirements.
Baggage
Please refer to aircanada.com for Baggage Information.
Airport check in
It is recommended that you present yourself at the airport counter of the airline indicated on your voucher 3 hours prior to departure. Air Canada representatives are available to assist you, or you may contact an Air Canada Vacations representative at 1-800-296-3408.
Your arrival at destination
Airport procedures
Once you have cleared immigration and customs proceed to the Tropicana Tours desk located just outside the terminal building. You will then be directed to your transfer vehicle.
Transfer
The Tropicana Tours representative (345-949-0944) will guide you to your bus or taxi for the transfer to your accommodation.
Hotel check in
Upon arrival at your hotel, please identify yourself at the front desk with your Air Canada Vacations voucher. You will then be assigned your accommodation. The majority of hotels’ check in is between 2:00 PM & 4:00 PM. It is recommended to pack essential items in your carry on luggage.
Departure information
Passengers departure information together with phone numbers to reconfirm pick-up times are contained in the welcome envelope.
Hotel check out
Hotel check out times may vary depending on the property but generally you must vacate the room by 12 p.m. (noon). For passengers with late flights, every effort will be made to provide you with a hospitality room, however, this cannot be guaranteed, particularly during high season.
Duty-free Shopping
Duty-free shops are located either at the airport or in town. After an absence of 7 days or more, Canadian residents are permitted to return with a maximum of $750 CAD of merchandise per trip without paying duty. Each time you leave Canada for at least 48 hours, you are eligible to declare up to $200 CAD of merchandise. A written declaration may be requested. Each adult is allowed 1.14 litres (40 oz.) of liquor and one (1) carton of cigarettes. If you include cigarettes, tobacco sticks and loose tobacco in your personal exemption allowance, only a partial exemption will apply. You will have to pay a minimum duty on these products unless they are marked “Canada - Duty paid”. Canadian made products sold at a duty-free shop will be marked in this way.
Airport check in
Procedures are the same as for departure from Canada.
Departure tax
Included in package. No amount to be paid locally.
During your holiday
Customer Care
To reach Air Canada Vacations Customer Care, call toll-free 1 800 296-3408 or e-mail us at: prevoyageclientele@vacv.com. We are at your service seven days a week: from 8 a.m. to 9 p.m. Monday to Friday and from 8 a.m. to 6 p.m. Saturday and Sunday, eastern time.
Local Air Canada Vacations office
In Grand Cayman, Air Canada Vacations is represented by Tropicana Tours. The local office is open from 8 a.m. to 5 p.m. daily. Should you require the services of a Tropicana Tours representative, please call: 345-949-0944.
Emergency
Medical facilities are available. Please contact your Tropicana Tours representative at 345-949-0944 if you require assistance. Keep all your receipts.
Banking
Business hours: Monday to Thursday from 9 a.m. to 4 p.m. and from 9 a.m. to 4:30 p.m. on Friday. Some Canadian banks are represented: Royal Bank of Canada, CIBC, Scotia Bank.
Long distance calls
Please note if placing a call from your hotel room, to ask the hotel operator about connection service charges. Using a pay phone will avoid these service charges from the hotel.
Currency
The currency is the Cayman dollar. US currency is widely accepted. Traveller’s cheques are accepted by most hotels and stores.
Credit cards
Credit cards such as American Express, Visa and MasterCard are generally honoured.
Shopping
Stores are open from 9 a.m. to 5 p.m. Monday to Saturday. The best buys include crystal, treasure coins, linens, rum cakes and jewelry.
Local transportation
Taxis are available at all hotels. There is a good local bus system.
Language
English.
Car rental
Air Canada Vacations and AVIS* offer you the possibility of a car rental. Kindly contact your Destination Representative for rates and details upon arrival.
*Renter must be over 25 years of age and possess a valid driver’s license and a major credit card. Remember to drive on the left in Grand Cayman. A temporary permit is required - obtained at car rental agency upon presentation of a valid driver’s license and required fee (approx. $7.50 US).
Tipping
Most restaurants add a service charge of 15% which covers gratuities. If not, tipping is at the client’s discretion.
Electricity
Air Canada Vacations' hotels operate on 110 volts, 60 cycles.
Religion
Most religions are represented. For more information, consult your hotel front desk or your Tropicana Tours representative.
Sightseeing
Optional excursions are a great way to enhance your Air Canada Vacations holiday. Choose from a wide variety of activities and excursions available at your destination. For more information or to reserve your excursion, please see our local Air Canada Vacations Representative or Ground Handler Partner.
Time zone
When it is noon in Grand Cayman, it is
2 p.m. in Halifax
1 p.m. in Montreal or Toronto
12 p.m. (noon) in Winnipeg
11 a.m. in Calgary
10 a.m. in Vancouver
The above times are for the winter season only ; it does not take into account Daylight Savings time.
